Marco's Pizza — Restaurant in Shreveport

Have to give 1 star to do this review or would have given no stars. Ordered 2 Lg pizzas & cheesy bread. Delivery came & toppings missing on 1 pizza & overcooked & hardly any sauce or cheese on the other pizza. Contacted mgr (order taker: OMOMS) she admitted to making our order herself and was rude. She never offered a solution to fix her mistakes. Forcing us to request a remake on the pizzas to compensate for the mistakes. She finally agreed to remake re-deliver. Then we got a call from delivery driver saying the order will not be re-made unless we gave wrong pizzas back. We refused n offered to show them in person they were wrong. Mgr screaming n background to hangup n bring us the order. When driver showed up he demanded pizzas back or he wont give us the corrected order. We refused but offered to show them to him. He said no n that mgr said they were going to blacklist us from ever ordering again from their location like their mistakes were our fault. Finally he gave me the fixed pizzas. I called n spoke to the mgr again n she said she she was mad n told the driver to tell us we would be blacklisted. Aren't we the ones who should be mad?

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Ordered my pizza the pepperoni magnifico well done and add onions at 7:48, said it would be ready at 7:56. I arrived at 8:05 and they tell me they messed up my pizza. Which was ok cause I wasn't in a rush. Ten minutes later I go in to get the remake and it's missing the old world pepperoni. So I go back in and instead of remaking it the staff argue for a few minutes about who made the pizza. Another customer said "just quit arguing and just remake his pizza". When I finally get my pizza it's not well done they didn't put any of the parm or rosmean crust toppings. It's was 8:40 when I finally left. Past couples times ive ordered they never make it correctly. This place used to be top notch but nows its just gone downhill and the employees act like they don't take that job seriously. I'll be taking my business to Jimmy...

My daughter who is a very loyal customer of your establishment. Ordered food for us yesterday and instead of 15 wings she only got 10 and a cold pizza. She call yesterday 1/22/23 and was left on hold for 20 minutes and when she call back today which is the biggest problem. The person that answered the phone was telling her the manager wasn’t there last night and my daughter told her that was fine but she still needs to speak to her. She put the phone down and someone made the comment she must be black and another said yes I can tell by her name and when she got back on the phone my daughter let her know that she heard everything they said. I’m not sure what a manager is there for if the manager can’t see about their customers need. It’s a shame because she has been a loyal customer to your...