I want to like this place, but I wouldn’t come again if the location wasn’t so convenient. I’ve visited twice, and, while the coffee was good, the customer service was very bad both times. The first time, I ordered a few drinks while the place wasn’t crowded, gave my name, and sat down directly in front of the barista who took my order. She said it’d take a bit because of some issue, I said no problem and sat for 20 minutes. When I finally came back up to ask if it was ready, they said my drinks had been sitting for 10 minutes. They never called my name even though I was literally right there with few other customers in the store.

The second time, I called ahead and asked if they do larger to-go coffee boxes, like Dunkin’s “box-o-Joe,” to which the man on the other line sort of hemmed and hawed in response, asking, “Do you mean, like, a catering order?” I said, “Well, I don’t know, if I just want one box is that a catering order?” To which he replied, in a tone that implied I was seriously imposing, “Well, we typically require a call-ahead for that sort of thing.” This was his response to me… as I was calling ahead. I said yup, that’s why I’m calling ahead, and after oscillating a bit more he eventually relented and took the order. He was so rude again when I picked it up! I was so friendly to him in both interactions!! The coffee was expensive and didn’t come with cream (which I specifically asked about before placing the order), and he made me feel the whole time like I was personally imposing upon him, as though my order was unreasonable and a huge inconvenience. I recommend the business owner find out who the gentleman taking phone orders the morning of 5/3/23 was and have a serious conversation about how to keep customers. I can’t be the only one he’s pushed away.

It’s frustrating, this place has great potential, but with service like this I’d never recommend it. I always try to shop independent rather than going to chains, but I’ll go out of my way to a chain to avoid this place in the future if I can.