Rhino Coffee Downtown — Restaurant in Shreveport

I want to like this place, but I wouldn’t come again if the location wasn’t so convenient. I’ve visited twice, and, while the coffee was good, the customer service was very bad both times. The first time, I ordered a few drinks while the place wasn’t crowded, gave my name, and sat down directly in front of the barista who took my order. She said it’d take a bit because of some issue, I said no problem and sat for 20 minutes. When I finally came back up to ask if it was ready, they said my drinks had been sitting for 10 minutes. They never called my name even though I was literally right there with few other customers in the store.

The second time, I called ahead and asked if they do larger to-go coffee boxes, like Dunkin’s “box-o-Joe,” to which the man on the other line sort of hemmed and hawed in response, asking, “Do you mean, like, a catering order?” I said, “Well, I don’t know, if I just want one box is that a catering order?” To which he replied, in a tone that implied I was seriously imposing, “Well, we typically require a call-ahead for that sort of thing.” This was his response to me… as I was calling ahead. I said yup, that’s why I’m calling ahead, and after oscillating a bit more he eventually relented and took the order. He was so rude again when I picked it up! I was so friendly to him in both interactions!! The coffee was expensive and didn’t come with cream (which I specifically asked about before placing the order), and he made me feel the whole time like I was personally imposing upon him, as though my order was unreasonable and a huge inconvenience. I recommend the business owner find out who the gentleman taking phone orders the morning of 5/3/23 was and have a serious conversation about how to keep customers. I can’t be the only one he’s pushed away.

It’s frustrating, this place has great potential, but with service like this I’d never recommend it. I always try to shop independent rather than going to chains, but I’ll go out of my way to a chain to avoid this place in the...

Not so long when I gave 5 star 🌟 because of the quality, customer service in person while walked in the caffe. Was great so far.

Start having issue while you made order online, this is second time having terrible experience on online order. So for Ref ( Imran Muhammad order#861541)

One of the Roast order online and went to pickup in downtown branch soon I came to know its not available and out of stock “ for no reason” I have been told at the counter it does happened sometime and their system is not updated 😕 seriously 😒.

Well! Secondly I spoke to the guy at the counter and ask to check if they’ve same Roast in Shrevport Branch and he told me they do and will hold for me, so I went to Shreveport branch and they had no clue what I was doing over their and no one figure it out what’s going on and finally they don’t even have that particulate Roast at the moment.

“Long story short”…

So as already messed up online order before so I request them to canceled my order and refund it to my card.

After a week realized doesn’t refunded so wrote email to the concern customer service, surprisingly never ever since today no one even to bother reply.

So right now so disappointed, frustrated and annoyed from online customer service. “ however I made order online on there main website which charge you extra for delivery and ordered has been delivered in time” so this is other side of the story at the same time.

My point is if you’re not able to handle in-branch order for what’s so ever reason stop taking it. To run smooth all this customer experiences.

Hope someone will consider this… which I’ve...

Want good service and abreasonably priced hearty meal? Rhino Coffee Downtown is your spot. Manager Anthony took care of me personally, and seemed to try to readily accommodate my needs and requests. Food portions were more than filling, and definitely worth the price. No scarcity of condiments was evident. Rhino Coffe Downtown got it right! UPDATE: What a difference a day makes! Because of the pleasant experience I had here on yesterday, I returned this morning anticipating another such experience. Unfortunately, I was net immediately with yelling and discriminate treatment by a young lady wo identified herself as Lacy. She repeatedly yelled and spoke in a condescending tone with discriminate undertone toward me....until she got an inkling of who I am that is, and of how how well manager Anthony had personally attended to me the day prior. This is unfortunate because this unprofessional worker cost this establishment a would-be loyal customer. Her actions were absolutely unacceptable, and I recommend her probation and hopefully...