Hilton Shreveport — Hotel in Shreveport

We were called on the morning of our second day by the FDM Ms Sherria. She advised us that due to a shortage of employee help, we would not get any room service on that day! (We had requested to have our room sericed each day) I decided to ask for some measure of compensation if we weren't getting all the services we were paying for! My wife and I went to the front desk and I asked Ms Sherria if we could be compensated for the lack of room service on that day...and I asked for a meal at your restaurant for my wife and myself, however, she went on to tell me (in a rather careless way) that NO, she couldn't allow us a meal in your restaurant but said, she would give us a complimentary drink. I was rather surprised at her uncaring attitude because your hotel expect 100% of the cost for our visit...but, here she's acting as though our lack of service to have a clean room wasn't a problem at all!!! After advising her that I don't drink alcohol normally and prefer a meal instead but she said the drink was all she could do! So, we accepted the cards for a drink and asked her if she could at least have some clean towels delivered to the room, as we were going out for dinner. She assured us that we would have clean towels when we returned that evening. Upon returning that evening and entered the room...the dirty towels were still lying on the floor where we left them...SO, OBVIOUSLY, Ms Sherria didn't consider our request for a meal and didn't hold true to her word to have clean towels in our room upon return that evening!!! This was very upsetting because I know that your hotel has a reputation for top notch service and also expect to be paid...in full for that service! I took a picture of the towels on the floor and showed it to your night attendants, Randy and Zundrea. I also explained how Sherria refused to compensate us with a meal for the inconvenience we experienced. Zundrea, immediately responded with tickets for us to have a meal and apologized for what we experienced with Sherria. She also said that Sherria could have compensated us with the meal...and my question is WHY NOT??? Why did she ask us to accept no room services, failed to follow-up to ensure we would at least get clean towels for that day??? Zundrea and Randy were very much accommodating and understood that it wasn't nice what Sherria did! So, after the lousy way your FDM Sherria, handled the situation we experienced at your hotel, I will tell you that Sherria, shouldn't be in a position of making good judgment calls when the hotel cannot deliver what you expect on check out...100% of what we owe! Sherria, let us down completely and after refusing to allow us a complimentary meal...went on to not even sending clean towels to our room as she promised! I am happy to say that Zundrea and Randy gave us clean towels at the desk and accommodated us with a meal!!! I would like to express my appreciation and gratitude to your two people that assisted my wife and myself in a very understanding and supportive way! They are to be commended for standing up for the reputation that I'm sure your management holds profoundly respectful for your guest! Sherria, let us down and she let the hotel down! I would expect a serious conversation with her and her idea of ""telling your guest"" what they're not getting for services and then wanting to act unkind with our request for compensation!!! Thanks Mr &...

Bottom line: A sewage/rotten‑egg odor forced my family out of our room at Hilton Shreveport (Conf. #3345667491). The front‑desk supervisor Abigail escalated by calling security on us in the lobby, causing public embarrassment—with our 3‑year‑old there—while we were simply asking for the correct room type and for maintenance to address a verified issue. The General Manager, Valerie Cooper, later acknowledged the situation but refused any compensation.

What happened First night was fine. Around 6:00 a.m. the next morning, our room (513) filled with a strong rotten‑egg/sewage smell. By 8–8:30 a.m., it was still heavy, so I called the desk. The morning supervisor, Abigail, told me to “calm down,” gave us a breakfast certificate, and said they’d move us. While we were at breakfast, a maintenance worker (the same one who later came to our room) told us a room on our floor (either 528 or 628) had a plumbing leak/soaked carpet—likely the source of the odor we’d also noticed across the floor. After 30–45 minutes waiting in the lobby, we were told a room was ready—but it was one king bed, even though I had confirmed earlier with Abigail that we needed two queens. We never accepted the king and calmly said it wouldn’t work. Instead of contacting maintenance (who had already confirmed a plumbing issue), Abigail insisted there was no smell, suggested we get ready in the original smelly room, and then called security on us in the lobby. People watched while we had to explain ourselves to security—humiliating and unnecessary. A manager named Janice eventually de‑escalated and ensured we weren’t kicked out. Later, the same maintenance worker came to our (eventual) room for a minor fix and confirmed he had told Abigail that morning about the plumbing problem and that we had been respectful and had every right to be frustrated. We have this conversation recorded. How management handled it I raised the issue with the General Manager, Valerie Cooper. Despite knowing the timeline, the staff names, the room numbers, the lobby security incident, and the maintenance confirmation, her response was essentially: breakfast was provided, the notes were reviewed, the room was “walked,” and “no additional compensation” would be given. In other words, the hotel recognizes the disruption (we were forced out of our room due to odor) and the public escalation to security but has chosen to do nothing to make it right. Why this matters Guests reporting a sanitation/safety issue should not be dismissed, handed a token breakfast, publicly confronted by security, and then told by the GM that there will be no remedy. That’s not hospitality; it’s disregard. Do not believe the hotels response to my review because they had every opportunity to make this right and chose not to. Even their response indicates that they have no intention on...

Great hotel. Love this hotel. Great staff from valet to front desk personnel, to the hotel bar/ restaurant w/ full service bar that serves THE MOST INCREDIBLE YUMMY WARM DECADENT CHOCOLATE CAKE (a lil' hidden secret) which I get a lil' scoop of vanilla ice-cream on the side. The rooms and the entire hotel are current, update. clean, well maintained, and comfortable. Unfortunately, my room only had a mini fridge and coffee maker but did not have a microwave. Other than that, we had an early morning flt to work n the front desk had 4 am. individual containers w/ juice, muffin, yogurt n a fruit cup for me and my crew members. It is so nice and appreciated to stay it this great hotel. Definitely highly recommend this Hilton hotel while visiting Shreveport, Louisiana. Jus a 5 minute walk from good food, bars, spa/ barbers, shops and entertainment.

Update! Mid June 2024 It has been 1 yr since I've stayed here, and wow, has the customer service changed and not for the better. Apparently, the front desk female associate Mary who checked myself and my crew in was not appreciative of her job. She was rude and negative and jus threw off my Aloha spirit, and according to other guests (complete strangers), I met going up the elevator, who also received the same mistreatment. Along with her poor attitude and the lack of common customer service, after I informed her I was a Hilton Honors Reward Member, she immediately shot me down and demanded a credit card. I'm an airline crew member, I don't and have never been required to put my personal credit card on file. Yea definitely had to update my original rating of 5 stars and decrease it to 3. The customer service was not present, and as a guest, along with other guests who expressed our frustration and distaste of how we were treated. It's a shame I was really looking forward to this stay. I purposely chose this flt sequence to revisit what was a great hotel, awesome customer service, and pleasant employees and hotel staff. Luckily, around the time that front desk personnel was clocking out for the day, there were 4 or 5 staff members clocking in and immediately greeted me and others with warmth and welcoming spirits. Thank goodness the vibes changed positively and offered a much better customer service environment and experience.

Update!!! Aug. 2024 Went to the bar to order my favorite chocolate cake dessert only to be disappointed to find out that management had removed the item. Nnnnnoooo, please bring it back. It was the best ever!!! Please consider bringing back that...