STACKS — Restaurant in Shreveport

When I first started going here everything was perfect from the service, to the atmosphere, and the food. However recently I’ve been having extremely bad or mixed experiences because of the black girl with the accent that they’ve got working at the cash register. Every single time me or me and my friends go up there to order, she never has any idea what she’s doing. And I get it, I’ve been a new person at a new job too, it’s hard, but there is absolutely no freaking way that she has NO CLUE what ANYTHING is up there.

One time, my friend asks her if they have any tapioca. She mishears him, which is fine. Then he asks again, and she stares at him like he’s insane and says “…Tapioca..?” And they keep up this back and forth until someone who actually knows what they’re doing comes up to the register and informs him of the status of it. I thought this was a one time thing.. but clearly not.

I go in here by myself this time, and I order my usual with popping boba. She tells me they don’t have the popping boba I want anymore, so I ask her “Okay… what else do y’all have?” She gives me the flavors, then I ask her if any of those flavors are popping boba. She looks at me with the same weird look she gave my friend and mishears me AGAIN. I ask her as clear as can be “Are any of the flavors popping boba. That is what I am asking.” She gets mad and defensive and says “I DONT KNOW POPPING BOBA ITS JUST BOBA.”

Are you serious? I understand being unfamiliar with stuff but her customer service is downright terrible and she should not be on the register unless she gets trained better to know what the heck the establishment SHE works for sells, or until she knows how to speak to customers. Or even keep her as someone who just does the drinks. I don’t think she should be fired, but clearly she’s got no idea what she’s doing and until she gets a clue or they put her in the back, I can’t personally recommend anyone buy from Stacks, or at the very least avoid ever going when she’s there and just go to the Port...

I've ordered a lot of drinks from this place for the past 3 years and they've always been wonderful, but I've also seen a decrease in the employees' abilities to make drinks on their own accord. I'm mostly sure this an issue of lack of training, my drinks have been taking longer and longer to make because the workers have to ask managers and experienced staff how to make something and look in their recipe book, which makes me late for class or work. While waiting, I've also overheard the more experienced workers gossiping and talking in a negative way about other people. It's none of my business, but I thought this was supposed to be a friendly and inclusive environment, I'm worried about what they might say about me.. All in all, the food and drinks are great and tasty, and the area is clean and not always cluttered, but the newer employees could use some prior support...

The first place I looked for on the LSUS Campus was a place to get a cup of coffee on the way to my morning class and I found STACKS! Not only do they have a great roast collection but they offer a variety of delicious drinks! The staff is always friendly and knowledgeable! I’m stoked that LSUS has provided such a great environment for students to get a little...