VALENTINO PIZZERIA TRATTORIA — Restaurant in Siesta Key

The absolute worst experience we have ever had at any restaurant in Sarasota. We have had take out from here before and it was ok, not great but ok. We live a little more than a mile from it and we often go to Oak and Stone restaurant in the same plaza. And really wanting to give this place a good try. So we took my dad for his birthday dinner Feb 17th. We arrived at 5:10 and we were told it would be 30 minute wait so we went outside and got a text at 5:50 that we table was ready. We thought no big deal, we were just happy to get in to sit down. So we were seated and a waitress took our order at 6:10. The reason I know this time was because we ordered my son a takeout order and he texted me at that time. We said to bring the takeout with our meal because in the past it is often forgotten if we wait. We were given our drinks and bread quickly. There were several people waiting both for seats and for takeouts. We waited as we enjoyed talking amongst ourselves. But noticed that a couple that came in 10 minutes after us and was seated next to us got their salads almost immediately. As we talked the waitress came by and refilled my coke and brought a beer for my oldest son. As we sat there starting to get impatient when the table next to us got there main dishes. Ok I get it. They were a party of 2 and we were 5. So another 30 minutes go by and the couple from the table left. A new party was sat right away at that table, a few minutes later they ordered. We still were waiting for our food. We then kinda laughing because they got their salad right away. As the waitress came by she was kind and said she was sorry it was taking so long and we said ok but we were really getting hungry so she offered more bread (very kind). But after an additional 25 minutes of not getting our food and the new table next to us had their main dish, my husband wanted to just walk out. I said no let me just go ask for the manager to just see if she could do anything. I was absolutely flabbergasted the tone of voice she took with me. I just said I know you are busy but it is 7:25 and we ordered at 6:10 and I understand you are busy. Before I could even finish my sentences she interrupted me in a very condescending tone about how busy they were. And I said I understand that and I do not blame the waitress because she can't help it but since the table next to us had been turned over 2 times since we were there that something didn't seem right. She said that is not true, I said no it is.So the manager then said that is a lie!!!! Are you kidding me? What kind of a manager says that to a customer? At that time the waitress saw me and came over and tried to explain that the other table ordered pizza and that's why they got their food fast. So I said I understand that but you agree that table was turned over 2 x's since we were there. And she said yes but they ordered pizza and that's fast. So I said see I didn't lie to the manager, which she ignored. So I said is there anyway you can comp. Anything like my sons take out, and she said absolutely not. I said just for calling me a liar I would think you would not only apologize but would send us a drink or something. I then said can you tell me when we will be getting our meal because my father is a diabetic and is starting to feel weak. She said well I guess anytime now. Are you kidding??? This manager is a joke! How embarrassing to have her represent this place. The food came 5 minutes later without my take out order. I couldn't even eat I was so sick from the way that manager treated me. The waitress boxed it up as my kids and father eat what ended up being lukewarm food that was not worth a fraction of what we paid. We still left the waitress a good tip since it was not her fault but I will never eat here again and believe me l will tell everyone on every site, Facebook foodie page, yelp, instagram, Snapchat, thread, and any other site what a HORRIBLE experience this was....

Server was the only good part Of our visit. We go to University a lot over the years . This was our first visit to Clark location. First the new smaller salads are a waste. Just take away or make bigger and charge something . The dinner portions are also smaller . I ordered the chicken dish with cherry peppers included , I requested long hots instead ( like always) the server said extra charge . I agreed. The dish came out with two very very small peppers in a circle. A joke. I complained that I was paying extra for long hots and asked to speak with a manager. Someone came out 10 minutes later food got cold waiting . She said she was the GM. She had a very nasty attitude and was very defensive . Never saying she was sorry. Basically what I got was it and I had to pay extra. She was an embarrassing manager. I am from NJ and always loved that a Jersey guy owned Valentinos . But this so called GM will end our family visits. The owner should suspend this GM or send her to manager classes . The pasta sause was also blah not the same as past. Clark road could not hold a candle to University! Shame on you! In response to the owners reply…

I NEVER raised my voice to your GM ! In Fact the server apologized for your GM’s attitude. I was with my doctor and his wife who both told your GM she was out of line. Customers next to us even laughed at your GM. We treated our server with Total respect. We are professional people and never argued . Your GM should not talk to customers … maybe she can manage from office. I understand you have to support her. As far as owners policy about Long Hots ..you did not see the two small pieces . I have enjoyed your long hots for years and I know what they look like. This was not what I was charged extra for… all she had to do was say we are sorry and added a real long hot or two but she decided to...

Absolute worst experience ever. Wanted to pick some food up for my mom for Mother's Day before taking her to work at the hospital. Started off bad from the beginning Lady had to call me back after I called to place the order to redo my order because it didn't print her the order receipt. Told 30 minutes. Go up there a little after 30 minutes, lady comes out to get my order number. 20 minutes go by my mom goes up and they tell her they didn't even have my order number, didn't know we were there, and the food wasnt even being made. Why is it not being made when I placed it almost an hour ago and you told me it would be ready in 30 minutes. Tell us to pull to a parking spot they will get it made give them 10 minutes. 20 more minutes go by I walk back up and ask the lady, she goes into check, is in there for a few minutes then comes back out, wouldn't even look me in the eyes and walks right past me. Finally after a few more minutes I had to go in and have them cancel the order before my mom was late to work. They go to look for my order to cancel it, THEY STILL WERENT EVEN MAKING IT. Thank you for making my mom go to work without her Mother's Day dinner. I get things are crazy right now for restaurants but I've been eating out to support local businesses this whole time and haven't even come close to this problem. And it would have been so simple as being honest with people. Tell me you are backed up, the order got looked over, whatever happened and that the weight will be a while so I can either cancel or wait. Don't come out and lie to my face that it's being made when it's not. Horrible...