Jack in the Box — Restaurant in Silsbee

3 separate visits in the last week and ALL 3 were bad. 1st visit, ordered stuffed peppers and tacos, peppers were overcooked so bad that there was no filling left in any of them.

2nd visit, on Wednesday 08/27 ordered Tacos, was informed they were out of lettuce and taco sauce (a very regular occurrence at this location), so I ordered a Texas Double Jack. Half of the bun was hard as a rock, the patties were liked hockey pucks, either overcooked or had been cooked a long time ago, and no sauce of any kind, the burger was dry.

Went back again tonight, parking lot and the sign were dark and there were 3 cars in the drive through that had already ordered. I ordered tacos and pulled up as another car pulled in behind me (this was approx. 9 pm on a Saturday night). We sat in line with NO movement for 35 minutes. The car behind me had not ordered in that 35 minutes, they pulled away and I backed out and followed. I drove home and dropped my kids off, went to McDonalds, got my order and when I drove back by Jack in the Box, 2 of the 3 same cars as before were still waiting in line to get their order. This had been almost an hour from when I was in line ordering the tacos.

Every once in a while, if I go during the daytime, I can get decent food and service, just depends on what crew is working, but more often than not, especially in the last 2-3 months, food quality, service, and everything else has been terrible here.

I know it is just fast food, but Silsbee's other fast food burger places, McDonalds, and Whataburger are consistently good for both food and service. Jack in the Box in Silsbee needs to address some...

Went through the drive through tonight, first off, ordered the simplest burger with cheese and ketchup only. The first time the burger was checked, no ketchup, so the window lady took the burger and opened it up with her BARE hands and had the cook squirt ketchup in it. No, im pregnant and dont know where her hands have been, unprofessional. Got mad when I pointed it out and she said she didn't touch it. I watched her in the window. so they remade it. 3rd burger. Still wrong. Tell me why I had to physically go in there to point out that the burger was still wrong. They had put bacon on it. The burger doesn't even come with bacon. Not only did they get attitudes while having to remake something I paid for, the inside of the resteraunt was nasty, they were allowing like 6 kids in there without adults, running around some with no shirts on, throwing ice everywhere. 10/10 would not recommend this place! Took 40 minutes just to get a dang...

New review 3-24-25 Silsbee Jack in the Box

Just a shout out to Jack in the Box! I decided to stop by for a drink, and let me say the tacos were just like they used to be when I was in school. Fresh, full of lettuce, and delicious. The shells weren't stale, but crisp. Everything a taco should be. This food was made with love. The lady at the window helped me navigate a drink, the manager is also incredibly nice and solved an issue I had.

If you haven't been to this jack in the box for a while because of messed up food/orders, you should give them another chance.

Aside from being out of lettuce for my tacos, and not telling me until I found out and called back.. This fast food location as really upped its game! The food was fresh, delicious, and the staff were very...