85°C Bakery Cafe - Simi Valley — Restaurant in Simi Valley

Sharing details of my experience in hopes that it will help management help their team a little bit. I know this is a newer location so maybe they just need a bit of coaching. My first visit was great. Everything was perfect. But my last three interactions with the shop have not been great. For my second visit, I placed a pick up order. When I arrived at the shop, I told the girl at the cashier stand that I was there to pick up an order and asked if it would be at the same window where everyone picks up their drinks. All she said to me was, “I don’t know. Let me go get my Manager because I just don’t know.” The Manager came out and helped me and said that they didn’t have my order because their system was down. She asked the teams to make my order shortly after but it took a very long time. My drink came out first, I then asked the barista if the food would come out at the same window. He didn’t know what I was talking about when I told him that the manager talked to the team about preparing the order that didn’t make it through. Even though the Manager told me the team was preparing the food, they never did and she actually ended up having to go to the back to pack it up herself. It ended up being like a half an hour visit for a pick up order. My third time interacting was through a delivery with Door Dash. I ordered a drink and four buns. When the order arrived, there was a drink and one bun; not even half my order. I asked the Door Dasher about it and he said that he verified everything was in the bag with the store before leaving the store. Had to then call and get a refund. This morning, I called the store to see if they had buns in stock. I was told “no we don’t have those out right now and I don’t know when the bakers plan on making those today.” She really didn’t care to ask when they would be ready or anything. Just kind of lacked effort completely. I love 85 but after 3 unpleasant interactions, I don’t think I’ll be back. Best of luck to the...

If I could give a zero for service or even a minus. I walked in on a Monday afternoon not a single person was in line there was maybe two people sitting at the tables two people were behind the counter where the coffee area is seeming to just talk to each other and kind of clean up at least the girl was looking like she was cleaning the guy was just standing there nobody greeted me when I walked in I sat next to the case for a good 7 minutes until I walk to the register nobody offered to help me finally when I walk to the register and stood there for a minute the guy came over very unwelcoming rude demeanor not friendly at all looked like I was actually bothering him by coming in mind you this is my very first time entering this establishment. I got really excited initially because it's like a mini Porto's local to us and I was pretty happy except they didn't have exactly what I was looking for but that's fine I was willing to try out something new from them. The gentleman was super rude when I was asking him if they had that specific item he was like no it's just whatever is here but with a rude demeanor me being the problem because I came in. I have two young children I wasn't in a rush I was actually happy to be there until this unfriendly guy was helping me. On the receipt it says the name James hopefully that's his name and hopefully he can change his attitude for other customers because he definitely doesn't make me want to come back to this place I'd much rather drive to the Northridge Porto's then this and it's right down the street from my house I love good customer service I don't care how good the product is I'm not saying there's is any thing special just the looks of it was beautiful but the taste is mediocre even with that I would totally come back if the service was nice friendly and a welcoming environment I did not get that at all...

Delicious as always! Truly never disappoints. You can get your drinks less sweet if you want to cut the sugar a bit, especially after enjoying some sweet or savory breads. The hotdog bread, brioche, milk bun and taro are some of my favorites. Also, the Deluxe Chocolate Mousse is to die for!!! Drinks are consistent- my fave is the Seasalt coffee with coffee jelly & my sister loves the Thai Tea Boba.

First time at this location, SO happy I don't have to drive to the valley when I want a sweetie from 85. It was a Wednesday, so the selection around 6pm was scarce, although it allowed me to try a few I normally don't get or tried before. I REALLY liked the new Coconut sweet bread they had this time and I love the sea salt coffee with coffee jelly. The best pastries, always fresh and cakes are beautiful and perfectly presented. The staff today were super nice and helpful and the barista made really...