Love Sushi — Restaurant in Simi Valley

09/12/2023 Love Sushi Simi Valley Incident Good sushi, but TERRIBLE, HOSTILE waitress. The older Asian lady went as far as following us outside of the restaurant (2x) forcing us to tip & saying it was required by their restaurant’s policy. Otherwise she would choose any of the tipping option for us. & constantly putting a hand & shoving me & my partner when we decided to walk away from this closed end of a conversation & be stern with our customers rights & not tip her. How DARE she put a hand on us. I don't know if that is enough to be assault and battery, but it's still wrong. NEVER going here again. I hope that everyone who read this never have a terrible traumatic experience like this. & take this to consideration. She was very aggressive, constantly yelling, & could NOT hold a civil conversation. After we reviewed the CA gratuity tipping laws, it is not required for the customer to tip unless it is a big party of 5(+) then there is a mandatory tipping policy which is totally understandable & #2) the employee cannot force the customer to tip when it’s not mandatory or part of the state’s tipping policy. We were a party of 2, ordered two sushi rolls & a water. We weren’t hostile, stressful, or messy customers. We simply ordered, politely ate, paid our bill & left. So we went back to the restaurant to genuinely politely ask for the proof of the force tip policy that she was speaking of. She wouldn’t give us proof of their restaurant policy instead resorting to unnecessary aggression, threats, & yelling. She also tried to lie & make it sound that we are mistreated her when that had nothing to do with what we are talking about. We simply asked for the proof of their restaurant policy which every food industry or business company always have a physical copy at hand. (which I know because I also have working in food & restaurant settings before and also had unpleasant experiences of my own & there was a system of where to go and what to do with those issues. & I have never heard of the forced tipping policy that she was speaking of before. & it doesn’t hurt to just politely ask about their restaurant policy.) We did not raised our voice, yell, insult nor interrupt her as she was speaking like how she was towards us. & from looking at past reviews on yelp & other sites, this unfairness & aggression of their waitresses seem like a...

We have been coming to Love sushi for many years. We don’t come often, but it has been our only sushi place to to go. I’ve always loved their salmon hand rolls, and their specials and the staff.

We just came for dinner for the first time in a long time and the Salmon hand rolls which we loved (they were filled with beautiful pieces of fresh salmon) were a mincemeat instead of actual pieces of salmon. They always came with crunch and we have always ordered one without as I am gluten free. This time we were charged extra for crunch, which was how they always came. They were no specials of any kind (rolls, etc., buy a beer and you got a small sake for a penny more, specials!) None!

We ordered a few regular hand rolls (no special rolls of any kind), a regular salmon roll, a regular tuna roll, a regular cucumber roll, an order of mussels, one miso soup, one large saki, and one Arnold Palmer. We were charged extra for crunch and when we asked for some Ponzo sauce to add to our very plain rolls, we were charged $.50 for that too.

Staff wise, overall very cold. When we asked for a box to take home the rolls that we couldn’t finish we asked for some wasabi and ginger to take home. The waitress looked at us like we were asking for 6 free hand rolls. My husband and I both noticed how annoyed she was.

For the two of us the bill with tip was $85 ( alcohol-one large Saki).

I’m OK with paying a high price for a meal as long as it is representative of the meal. This was a very, very basic sushi meal that you can get almost anywhere, and it was extremely overpriced, and very average.

I did tell them we would not be back. So...

Went to this place to try something new, just moved the area looking for good sushi. The waitress seemed like maybe she wasn't having a good day, and took it out on us, so we left before we could even order. As she brought the plates and edamame she had no interest in saying hello, and laid them on the table and preceded To walk away. My husband when to ask if they had toro, and was rudely responded to with "we were really busy yesterday" um ok? So is that no? When the waitress came back to bring us our tea, She very angrily snapped at my 3 yr old who was playing with the sugar in the sugar dispenser, which was the final straw for my husband. Sugar packets and sugar container are not that expensive, after working in the food industry for over 25 years, my husband has a pretty good idea how much supplies like that would cost, but according to her she can't play with it bc they're expensive, as she took the sugar off the table. Ok. Bring us our check pls. She dropped it on the table, with out questioning, without apologizing, and left. My three year old was not be loud or obnoxious, she was quietly playing with the sugar. The actions and attitude we received didn't even allow us a chance to enjoy the tea. I'm very disappointed in the customer service this establishment gave us, and would recommend they seriously reevaluate how they treat...