Ameci Pizza & Pasta — Restaurant in Simi Valley

I’ve ordered from Ameci Pizza for many year. I always order red onions on my pizza, today I got my pizza w yellow onions, which were bitter. I called, spoke w the manager, she refused to acknowledge my complaint. I had no idea they had yellow onions, which I told here, she snapped back telling my I should have specified Red Onions, I asked her why she didn’t ask me which onions I preferred, she said it was up to me to be specific, even though I didn’t know they had both types. I’m finished w Ameci. She represents Ameci, and didn’t care about my satisfaction. I paid 20 bucks for a bitter medium pizza, which I threw out. Thanks Ameci for not taking part of the responsibility regarding my order. She could have easily offered a discount on my next pizza, but NO!

I decided to call Ameci for a 2nd time, speak w a different manager, Jose, he said he d give me free toppings on my next pizza,. That was nice, but not a solution to my bitter pizza that I can’t eat now. He then advised me that they never serve Red onions on pizza, only use Red onions on bar b que food. I told him he should goggle, what are the best onions on pizza. It’s RED.. because their sweet. These managers aren’t informed about onions, and definitely refuse to take any responsibility for not advising me that they had 2 types of onions. He finally said he’d send a second pizza now, which I didn’t want tonight, since I lost my appetite due to bitter onions. I asked if I could have a credit for future pizza, but it was now or never. Lastly, getting in contact w the owner, seems impossible, he only stops by in the morning. Too bad they prefer to argue w the customer, rather than working w...

We ordered on Grubhub. There was not an option to add toppings to a create your own pizza. We just wanted a pepperoni pizza. We thought we were crazy and went to other pizza choices, like the mini, you could add toppings. Not on the build your own, so we made a note.

Also ordered the Alfredo and pasta, super disappointing. It was flavorless and the noodles were overcooked. Actually one of the worst I’ve had from a restaurant. Stick with the pizza.

Pizza was good.

However, they left a handwritten note on the top of the bag that said, “pepperoni is one of the first choices on the menu.” We checked again on Grubhub, nope, you cannot add toppings to a build your own pizza....

I grew up on Ameci being the great pizza in Simi. After ordering it tonight and a couple of weeks ago, they have fallen short. The dough is tasteless. The toppings are good but you gotta pay top-dollar for them as well as the gluten-free crust which isn't as good as Chi-Chi. Ameci is not good since there are so many better options for a better price. Look up Toppers and Pizza Hut instead!

I should also add that during the order taking process, we were put on hold a couple of times to make sure that they could fulfill our order like they weren't sure that they could make pizza tonight. We paid over $50 for two pizzas when Pizza Hut can...