Numero Uno Pizza — Restaurant in Simi Valley

I am not one to complain......ever, and have never written a bad review -- but feel compelled to do so now. I have been eating Numero Uno since I was a child in the San Fernando Valley. It has always been my favorite. I play darts in the valley and frequently order pizza from there and it is always delicious. When I became aware of a Numero Uno Pizza around the corner from where I live in Simi Valley on LA & Sequoia, I immediately ordered and was a little disappointed. Not the sweet crust I was accustomed to even though it was the "original" thick crust pizza, tomatoes did not taste the same, not much flavor. I read the reviews after my first experience, and found that others felt the same, and also that Zoila was what I would describe as rather curt. But I decided to give them another chance, and that day the pizza was much better and Zoila was very cordial. I have ordered several times since without incident. But today, I ordered a pizza for myself and my sister, and a roast beef sandwich for my ex, who no longer will eat the pizza because of his past experience with this location. He loved his sandwich, but to my dismay the pizza was horrible. Crust wasn't sweet and tomatoes were different. My sister called and very politely expressed our disappointment with the pizza while at the same time, complimenting the sandwich. We made a reasonable request to be credited for the pizza and she began yelling at my sister and was completely rude and disrespectful, and finally said if we had the entire pizza in tact, to return it for a refund. (How do we know if we don't like it if we didn't try it first) We had one piece each, so no refund. I don't even care about getting a refund, but the way we were treated was horrific. Sadly, for me, I will no longer be a customer of this Numereo...

The last time I had Numero Uno Pizza was about a month ago in Granada Hills. Before that about 20 years ago when I moved to Chicago from LA. I've always loved their Pizza. The Pizza in Granada Hills was great. We had a big salad to share also great. The Pizza had big half slices of of tomatoes all over it. The sausage also had big chunks all over it. The workers there, bent over backwards to give good fast courteous service. Then there was this, Numero Uno's I ordered from in Simi Valley on one of the S streets and East Los Angeles Boulevard in Simi. I called in the order by phone for pick up. It was closing at 9:00 pm or 10 pm. I got there about 10 minutes before closing. I asked I if i could sit down and have a piece or two of Pizza before I drove home? while it was still hot home and eat the rest of my meal at home. I lived about 4.5 miles away. She said no , we are closed. Even though it was eight minutes till closing time on my watch. No smile, no show of kindness. Just kind of a stare. I got home and opened up the Pizza and it looked different from the Uno's in Granada Hill. Then I realized the small tomatoes we not cut in half and placed abundantly over the whole Pizza. It was more like scrapes. The sausage the same the same tiny pieces. Some of the sausage looked liked it was scraped on with a putty knife or spatula. Very thin and infrequently placed. The taste was Ok. But the texture was different. Now, I know they were closing in a few minutes. But to just throw the Pizza together like that I was very disappointed. I won't go back to the Simi valley store. I'd rather drive back to the Granada Hills restaurant and be treated kindly and attenion paid to detail. It all in the...

If I could rate there pizza I would rate it a 5 star! The only reason I still come to this place is because my wife Loves the pizza. There service, and personally is very poor. Being a business owner you would think they would go the extra mile. I called in & ask if they had any specials. The lady over phone said they had specials on 2 pizza, but I'm not sure if that is what u want? I said 1 large she said $18 but I'll give u $2.00 off. I went to pick up & my total was $ 20.22 I ask what happened to the discount. The owner said thats only if your paying cash, do you have cash she ask? I said that was not mention. I was trying to speak to her and she kept interrupting. I understand we all have bad days but we have been coming here for years, it just always seems like its a bad day everyday. You know I had a few CHOICE words for her, but then decided to turn the other cheek. As a Christian I still Blessed her & said God will still bless you. We decided tonight no to go back any longer. There are plenty of other business in town that appreciate there customers.BTW I would have gladly paid $5 more. Tired of the Customer service, & attitude. Sad but...So...