Original Tommy's — Restaurant in Simi Valley

My visit was on 7/21/18. @2:10pm.

$9.98 for a double chilli cheeseburger with fries and a medium soda, not a bad deal. Price wise its very affordable with weekday offers. 10/10✔️

The establishment was very clean. Tables and floors are very clean as well as bathrooms. Soda area also is very clean and organized.10/10✔️

Service was excellent with the cashier showing a personality, food was cooked promptly and it looked very presentable.10/10✔️

Chilli cheeseburger tasted very bland. Meat had no flavor to it, and the chilli was also very weak. I found myself eating a lot of the peppers and ketchup to squeeze some sort of flavor other than tomatoes and pickles. My hamburger, although it look very good and it was priced accordingly, was terrible. 3/10❌

French fries were also very dissapointing, no seasoning and were not recently fried. I get it, they want to serve you fast, but my FF were cold on arrival, and same as with the burger, lacked flavor. It was like eating cardboard. 0/10❌

Overall, very dissapointing. I've been eating at Tommy's since I was a kid but today's visit reminded me why I haven't been here in...

I stopped by this Tommy's location finally after 4 years of working in Simi Valley. It also been over 10 years since I last ate a Tommy's burger. This location is very close to my work office and I was in the plaza at the bank. So today was the day for me to finally try their burger again. When I came, there was no one else here so I think I was their first customer of the day. I got the double chessburger and asked for no chilis or onion. There was just 1 worker there today and he prepared my order. The inside colors remind me of In N Out because it looks so similar and this location still have the fountain machine. My burger didn't take long to make and I ate it at the office. I thought the burger was decent, it's not my favorite burger but it was a good lunch. I personally like their fries but it been a while since I last had it and the...

ORDERED a #3 to take out. Added chili and cheese to the fries. When went home the hamburger was flat and there was a very small amount of chili and cheese, The cheese was not melted. Did not return the order, but called and spoke with Lillian , explained my issue. Was told i needed to speak with the manager Francisco. He was gone for the day. Went back today , he was very nasty and disrespectful. He said what do you want, I said I want my money back, his response was "Well you ate it! I wasn't looking for a free meal, I was unhappy with the way my order was done. I will not go back to this Tommys on Madera again. I am a senior and did not need for him to speak to me the way he did ,. A very...