Chili's Grill & Bar — Restaurant in Simpsonville

Last night, my husband and I decided we wanted a date night so we went to Chili’s with our son, we had to wait a little bit even though the restaurant was completely empty for a table in a certain section so we said that’s fine. I should’ve known then How the service was gonna go. Server comes over. I didn’t catch her name. She’s asking us what we would like to drink my husband ordered a beer I had asked for an amaretto sour, but they no longer serve that and then I just opted for a strawberry lemonade, my son we got him a cup of ice, cold water. My husband and I wanted the Texas loaded fries with no jalapeños since our son was gonna eat some of it too. I tell that to the waitress she said OK and she leaves and I would say maybe About 5 to 10 minutes later she comes back and she’s like are we ready to order? I said yes I’ll have the classic sirloin 10 ounce and my husband wanted a hamburger and then we got our son some crispy chicken. I added broccoli, mac & cheese, and mashed potatoes with some fries for my son so the waitress is all over the place at some point I couldn’t even see her on the floor, which I get it, she may have been in the back super busy whatever so she goes to the table directly behind my husband serves some food. I get her attention and I said hey this was after I would like to say after like 20, 25, maybe 30 minutes I said hey can we at least get our appetizer to start off on something? We don’t want our appetizer with our entrées she said oh OK. She was like what was it that you ordered? I said it was the Texas loaded fries with no jalapeños she said OK let me go ahead and take a look. She goes back to the back and she brings out our food and I’m thinking OK hands were full. I get it so that she lets us know that the mashed potatoes for our son was gonna take a little longer because they were just now doing another batch. I said OK that’s fine. No worries Well my steak was cold. My broccoli was cold. My mac & cheese was the only thing that was warm and had flavor my son‘s chicken was delicious. His fries were good but again the broccoli was still cold. When she comes back. I asked her I said so what’s going on with the loaded fries and she was like loaded fries I said yes and no jalapeños, she said, let me check She goes to. I guess the front desk girl I don’t know and comes back and she’s like I’m sorry I didn’t take that down. I didn’t remember and I’m like OK that’s fine. Don’t even worry about it and then she goes back to the girl in the front which I had noticed at this point that she had been there a lot just kinda like hanging out she would go around do her rounds but then she go back and kinda hang out there and then I had to ask her for our check and I’m not gonna fight over the cost of food or anything like that, but I was very disappointed in my service that I received there. I was not trying to let her know that my food was cold because I was not gonna wait another 30 minutes for my food nonetheless I do not recommend this chilies. There was really not that many people in the restaurant for it to take as long as it did for us to get a table let alone for us to get our food. I’m very displeased with how Chili’s turned out because years ago it was fine. I don’t know what’s going on now, but I don’t recommend this if I could give it no...

Horrible experience. I just don’t understand what is going on with this place and why it just can’t deliver at the very least a consistent mediocre experience. First off it took 10 minutes for the server to make it to our table after sitting. Never got napkins and silverware. Ordered two apps at the same time, one came out 30 minutes after the other. Apparently the kitchen was very backed up. Meanwhile there were plenty of empty tables all around. App comes out, order is incorrect. Sliders are missing the bacon and cheese. Takes ten minutes for our server to stop by and ask how it is. We let her know it’s wrong, she argues with us, I say it’s fine just bring me ketchup for them. Never see the ketchup. Server doesn’t stop by the table again for another 15 minutes. I tell her I’m not eating the sliders anymore, they’re cold all because I was waiting for ketchup. Server simply says “I’m all over the place”. No offer to take them off the bill. Frankly I prefer to pay for what I eat, and I shouldn’t have to ask for something to be removed from a bill when it’s plainly obvious I didn’t eat it because of an error on the server/kitchens part. It takes another 30 minutes for the food to come out. Of course it’s incorrect. My son is missing his corn on the cob, my wings are lukewarm at best, and my wife’s burger is missing the bbq sauce and fries. Apparently the fries are running late. Please answer me how in the world does the food take 1 hour to come out and the fries don’t even come out with it?! How do you not just have fries always on?! Your number one side item! I can’t understand that. Server stops by, she asks how everything is, we inform her of the errors, I ask for refills, ketchup, because I still haven’t gotten it even after the slider incident, and salt and pepper. Server brings ketchup finally, doesn’t bring salt and pepper, and we’re still waiting for fries. Another 10 minutes, Fries finally come out as does my sons corn on the cob, fries are overcooked and not seasoned like normally. I still don’t have salt and pepper. At this point we just want to leave. Inform the server we are done, I know how to pay from the little tablet, I’ve done it at least a hundred times. She takes it and moves all the way to the bill, doesn’t mention anything about taking off the sliders, I’m not going to ask for them to be removed, again, I shouldn’t have to. It’s not my job as a consumer to make sure I have a pleasant experience at a restaurant, it’s the other way around. I understand it’s a tough time in the world, everything is weird with covid, the service and restaurant industry is just now learning how to get back on their feet but this place has been pretty much open for business for over 9 months. The service problems have stemmed here for much longer than coronavirus. This place just can’t seem to get it together consistently which is hugely disappointing. I’m fairly confident at this point people only come here due to the lack of options everywhere else in Simpsonville. Which is a shame just because this restaurant has so...

Where do i even start?! I have always loved Chilis and was very excited to see one opening in Simpsonville. I have never had a bad experience with Chilis until I had an experience with the Simpsonville location. Then to make it worse it was 2x in one week. We placed an online order and we were there at the right time. The food came right out and we were happy. We get home (30 min away) and notice there are no fries in either of our plates. Not to mention the chicken in both plates was not fresh when we first received it bc we ate a piece on the way home. I called back and told them we had no fries. The girl on the phone was like she didnt know what to do and what can she do to make my experience better? Well.... I dont know, you tell me...thats why i called! She was silent and finally said she was going to write my name down in the book and to call when i order again and maybe the manager can take care of it but make sure its in the next week. ... Three days later I call to place an order and told them what i was told. I got put on hold for the manager. I then explained to the manager about what happened and she quickly told me they didnt have a book. ( so aggravating). Then she was like what can she do to make my experience better...again i dont know...u tell me. She offered a free dessert or appetizer or a gift card for the fries...um.. No thank you. I said i will take the appetizer. Ordered bone in wings. Then got a 3 for 10 with original chicken crispers, fries, corn , chips and salsa, and tea. She said call when ur on your way so we can make sure its fresh. I called on my way. She said 15 min. I got there in 20. I called inside to let them know i was outside. We waited another 15 min. Then they brought my food and said they couldnt find the ticket. I told them the manager took the order.Sshe asked if i paid online. I told her no but the appetizer was suppose to be free. She went to talk to the manager. We then notice we have no chips and salsa or sweet tea. Plus the chicken was not fresh once again... The crust was soggy. The wings were way overcooked. They were tough like jerky. Fries were old as well. We were so frustrated it was like why even bother at this point. The girl came back with tea and chips and salsa which we hadnt yet told her. She had an extra tea. I said we only had one but she said to keep it. She left and said have a good day. We got home and over half of the chips were soggy and stuck together. Are you kidding me? The only thing good was the tea and corn out of everything. There was no need to call and complain again. They obviously didnt care. I didnt want any more old crappy food. I realized they are not concerned with customer satisfaction and jus send out food any kind of way. I will never visit this location again. Bad customer service and bad food. What a disappointment! This is the worst Chilis i have eaten...