Smoothie King — Restaurant in Simpsonville

I went to this business on 2/12/2025 for smoothie. The smoothie did not taste right. I was not satisfied with the smoothie. The company offers customer satisfaction guaranteed if you are not stratified with your smoothie, they will remake it. The employee remade the smoothie. The remake of the smoothie still did not taste right. After the 2nd remake I discovered on the receipt the employee did not ring up the smoothie correctly and I had been overcharged. I contacted the store manager while in the store. She requested that I come while she was there to get the refund and to get a remake. I returned to the store on 2/24/2025 to get the remake and the refund. After the remake of the smoothie the store manager Faith told me she was informed that I would not be able to be serviced unless she was the store. I asked her who informed her of this and she said Brian the owner. When I first entered the store, nobody was in the store. The manager did not inform me of this information until after a customer entered the store and she was not discreet when informing me of this information. The manager has my personal contact information as I communicate with her on 2/12/2025. After I left the store, I advised her by phone and text message to let her know that she could have informed me of this by phone as it had been three weeks since the incident. I advised her that not only was it unprofessional, but I was humiliated and embarrassed. She informed me during the phone conversation that the owner said that I could not be serviced at all at this location and that she wanted to stay out of it, but the owner instructed her to deliver the information. I feel as though the act and manner this information was delivered to me was intentional. It was to humiliate and hurt me. I am being discriminated against by the company.

I have some of the communication documented by...

I’ve been coming to this location for years now I’ve never had any issues and the staffs always super nice. Was even considered a regular at one point for one of the employees. (Who’s no longer there as they can’t keep them) I haven’t been in a couple months and today when I walked in I had some questions on the protein powder intake for my smoothie I was ordering. Saying they had no idea how many grams of protein are in the smoothies!! THATS INSANE. how do they not know the measurements of what they are selling to customers??? If I add a scoop of protein to my smoothie that does not already have protein, they could not answer how many grams it would be. The assistant MANGER NATHAN was talking back extremely cocky and rude shoving the scoop in my face to show there are no measurements on it. I asked nicely 3 times for him to just stop and let me order and he continued and continued to talk back and be extremely rude. Im in the industry myself and have been for 10 years. I’ve never once felt this kind of disrespect especially from a MANGER. How does a manger not know the answer to my question? I’m not one to write a review but I will definitely never be...

My sister and I stopped by to get a smoothie. For one, there’s a sign on the door telling us to only open the door enough to squeeze through because it’s broken. Second, there’s a huge pile of water or some liquid all along the floor with one small caution sign, absolutely nothing to soak up the spill. Third and most importantly, we weren’t greeted when we came in; however the customer behind us was greeted. We proceeded to the register to order, where we waited patiently as what appeared to be 5 staff members completely ignoring us. They were talking amongst each other and some were making smoothies, but it’s not rocket science. The fact that each one of them looked at us, didn’t speak, and continued on without even greeting or telling us that they would be with us shortly was appalling. With that being said, we politely walked out of the store.. and of course no one still said a word. With that store/staff, I will not be back. It’s a shame because I love Smoothie King and have not experienced this at other locations. I hope there is better training on customer service and general safety measures and...