Starbucks — Restaurant in Snohomish

I’m going to start this by saying that I used to work at Starbucks for years, so my standards may be higher than the average customer. I’ve been coming here almost daily after dropping my daughter off at school and haven’t ever seen a store in such disarray. This store is clearly understaffed, dirty, the bar is always spilled on and covered in grime. I have always had to ask someone to clean off a table because they are sticky and covered in crumbs, and they reluctantly do it. No one has ever asked me how my day is going, or even tried to connect or make eye contact. Every time I order a drink in the lobby it takes at least 10 minutes to receive it, I’ve waited up to 18 minutes for a water. Every day I hear employees complaining or being rude to each other. It’s definitely not a welcoming environment and I am frustrated that I don’t want to come back here since it’s so close to my daughters school. I am sure a lot of this comes from being understaffed, I see the same employees every time I come in and I feel bad for them. The bathrooms are always clean though, which is a positive. I’ve never seen a manager or anyone in charge working or help...

The need to run up and check and see if your order is available.because the employees just flop on the counter is something I've gotten used to because of the lack of service. Being the standard fot Starbucks is like ordering from what seems like most fast food places is my with me since I just assume that they don't want a tip. What really irritated me though let's bring a cup and asking them if they could rinse it out. With water mind you before putting my drink in it after dozens are hands touch it and the employee is put out and rude. Further more when he contact Starbucks, they have you give them a call when on the phone for a 1/2 hour and then do nothing about the situation.

This was my review after my first visit and service has gone down with each visit. Although the drive thru was super busy the staff took the time to provide greas tcustomer service. Our food and drinks were fine quickly and correctly. The music was not too loud and was like stepping back into high school. Quite an...

I come here a lot & for the most part it’s really lovely, the staff are usually friendly & the drinks taste good. However, today I went through the drive through with my mom, & the barista was incredibly friendly when taking our order & at the window, but when given the option to tip, my mother didn’t & the barista totally flipped & was sarcastic with my mom. I was a partner with Starbucks for 3 years, & I completely understand the stresses of the job & celebrate that you are given the option to tip via credit card now, but it’s super unfair to lash out at customers because they didn’t tip. The only reason my mom didn’t is because it’s Christmas & spending is a little tighter this year, she normally tips quite well. I can’t imagine ever being rude to someone because they didn’t tip me. Overall a great location, but super disappointed in today’s...