The Honey Baked Ham Company — Restaurant in Solon

I just had the worst experience at the Solon honeybaked ham. I spent quite a bit of time putting in a large order online. I was supposed to bring sandwiches for a large group and they were counting on me. I arrived at the honeybaked ham store at the correct time to pick up my order. Please note that there were no other customers in the store. There was no order prepared and they hadn’t seen my order until I pointed out that I had placed one. Rather than being apologetic and starting my order right away, they were argumentative and spent all their time making excuses and trying to convince me to order a different way without any condiments on my sandwiches to make it easier on them. Additionally, the man who was arguing with me, smelled very bad and had long dirty fingernails, which really made me question whether I wanted him making my sandwiches anyway. Infuriated, pleading with them to go into the kitchen and start making my order immediately to no avail, I canceled my order and left...

I like to frequent this store because it's close to home. Everytime I've gone there, the man who I believe is the owner or possibly the manager acts as if you're disturbing him or he just doesn't want to be there. The other day I stopped by only to find the lights out and doors locked. All signs said they close at 6pm I called the next day to verify hours and was told they close at 4pm due to lack of staffing. My first thought was if he has the same attitude towards his employees as his customers then I can see why he may be short staffed. Fortunately, the Brecksville location has the best attitude when customers walk in their door and make it known that they are happy to have you. For the price we pay for Honeybaked Ham the least you can do is smile and pretend to be happy you have customers that pay...

I arrived at this location today at 2:20pm and left at 2:45pm. There was only 1 other customer in the store besides me. She stated that she had been there for 35 minutes waiting for her order. I ordered a sandwich with broccoli salad and a coke. There appeared to be 3 people working in the store. I'm not sure why it took almost 30 minutes for me to get my meal but this is unacceptable! They forgot to give me my coke and broccoli salad until I asked for it. I've been here multiple times in the past and have never waited this long. I hope that today was a fluke, maybe new staff,but they really need to tighten things up. People don't have time to wait like this for...