Starbucks — Restaurant in South Bend

I went into to Starbucks on Ireland Rd., to complete a star challenge and get a free hot coco. The requirement for the free coco is a purchase of a grande drink. Just a GRANDE DRINK. Well, my challenge required a frappachino. I ordered my frap and the coco and the girl behind the counter said,” you have to order a hot drink, to get the coco.” I changed my drink to a hot drink then realized that I needed the cold drink for my points. I read their stupid little sign, (no mention of hot drink), I went on line and checked the rules, no mention of hot drink. We sat there waiting for 20 minutes waiting. FINALLY, a manger asked us what we were waiting on. I started to describe the drinks and she shouted at me “JUST GIVE ME YOUR NAME!” I growled back Nancy!! She said “Your drink is over there!” I said no! I have two drinks!! She said “I only have a Nancy with one drink.” I lost it!!!!! That wasn’t even the right drink. My husband finally came out with two drinks and mine wasn’t even the right drink. Soooo, not only did they screw me out of 100 stars but they charged me $6.45 for a drink that I can’t even drink! I require almond milk and it...

This Starbucks is usually one of the better corporate locations in the area. But today, I was very disappointed. I had a mobile order, which are prioritized over cafe and drive thru. I waited in the cafe about 10 minutes for my drink, understandable, they were very busy. 30 minutes later, I’m still waiting on my ham & Swiss croissant. So, I finally said something because I know sometimes they can get skipped over by accident. I was then handed an empty bag that said “out of stock.” The barista just walked away without saying anything, like sorry we’re out can I get you something else. I piped up as they walked away and said umm wait like can I get a refund or??? I was told to get back in line and figure it out. Like, WHAT?? I just waited 40 minutes to be handed an empty paper bag, that I paid $4.25 for. I’m just baffled by this. I actually work for a licensed Starbucks store and this is NOT how I would have handled the situation whatsoever. I understand 100% it is not the baristas fault for stock issues. But the way it was handled was jaw dropping to me. I left and customer service took care of it, so I’m thankful I at least got...

I Ordered a venti shaken espresso in s personal cup ( buy the same drink everyday) when they poured it in my cup I got a half cup of liquid and 3/4 ice. I asked if the drink I received was my venti coffee because it def was not a venti and received an attitude from the person at window that they didn't make the drink so i then asked can you have them remake it please very nicely and again received an attitude they did remake it but the problem I'm having is the attitude I received for asking for my drink I paid for and tipped for was made correctly. I'm also in the service industry so understand things aren't always made correctly so I know you can easily smile try to fix it and move on... kindness goes along wait. I will not be back to this location. This is not the first problem I have had at this location this was just the topper on the...