Dairy Queen Grill & Chill — Restaurant in South Bend

Went thru drive thru a short time ago and along with my meal I ordered a pup cup for my dog who was along for the ride today. I was given my total and I was surprised at the amount ( I order the same meal at the Osceola location on a fairly frequent basis). I inquired at the window and I was told by the young woman that was at the payment window that the pup cup was $2. I explained that it was free at the other location, so I didn't expect that. I had already ordered and assumed they were preparing it, but said that I wouldn't make that mistake again. The DQ person helping me explained that this location donated the proceeds. When I it who it was donated to , she noted "like the Humane Society or some place like that". I have donated to our local Humane Society the last couple of years, and if that is who they are donating to I certainly think they do good work and are deserving, but she wasn't clear who actually benefited. When I expressed that I thought it was ridiculous to charge/donate for an item that other locations give away, this young woman became very rude and condescending to me. Personally, I don't want to donate to DQ to have them turn around and take a tax write off for "their" donation to the Humane Society. It's my opinion that this practice takes advantage of the customers kind heart. They should not be hiding this donation in a normally free item and springing it on the customer. Secondly, DQ needs to train this particular team member better, she is not equipped to work direct customer service. Do better...

Oh, where do I even start? Last week, I placed a large order for curbside pickup. When I arrived, the order had been handed out to someone else and I had to wait for them to remake everything. Took about 20 minutes and didn't even get an apology. Today, I ordered 2 blizzards on the app for in-store pickup. Just 2 blizzards, and they STILL messed it up. I went inside to pick them up and they weren't even done, though the app said they were ready. The employee at the register was extremely rude and didn't even bother to explain why I had to wait 15 minutes for 2 blizzards. When I got home, the royal cheesecake blizzard had 2 whole strawberries in the middle and not nearly enough graham base. I have worked at DQ before and I know things are to be made. There really is no excuse, and based on the reviews below, I'm not the only one. Every employee...

I ordered a blizzard and when i received it the cup was overflowing. Now usually one wouldn’t complain about receiving a nice full ice cream but not like this. I took the lid off my ice cream to be able to eat and it all started spilling down the side of the cup. No matter what I did to stop it from dripping it still continued until I eventually scraped the top portion of my ice cream including the whipped cream into the trash. While it was dripping it got all over my hands, clothes, car, and eventually kitchen table when I got inside. Being that I only live about 5 minutes from the establishment I figured this wouldn’t be too big of an issue I would face and unfortunately it was. I would have been happier to have received less ice cream in the cup that could cleanly eat versus the messy sticky alternative I...