So after my last experience this past winter, wasn't sure if I was going to return, even after getting a $10 off business card for the terrible service. Last time I placed 2 orders almost totaling $50, 1st one came out, was told the other would be out shortly, half hour later, still no order, while other order is getting cold, I ask what is going on, was told that ticket got lost, that they will put a rush on it, so I start eating part of 1st order, which is wrong, so 1st order gets sent back to be remade, 2nd order finally comes out, when the remade order finally came out, I have now invested an hour and a half of my damn time. Owners girlfriend gave me the $10 off card, which I stuck in the back of my wallet, while rummaging through my wallet today, I found the gift card, which is like 9 months old, decided to give them another shot, since they have 5☆ food, but today, almost as bad, it was about 2:30 and not busy at all, but for a simple bacon double cheeseburger and cheese fries, 50 minutes later, I'm just now getting my food, as busy as it was, which wasn't very busy at all, it should have taken no longer than 20 minutes. My intuition of throwing that damn gift card in the trash was spot on. Guess I shouldn't have pre tipped on my card, because no tip was deserved either time. Not sure why the service is so much better on Western Ave, food is more on point, on Michigan St, but can't see going again, after receiving 1☆ service after the last 2 attempts. Only reason I ate at the Western Ave location was I used to have a FedEx route in the area. Guess mo more Linden Grill for me, here on out.