PEGGS — Restaurant in South Bend

My entire PEGGS experience was completely ruined by the rude, inappropriate, and unwarranted condescending and very hostile behavior toward me by PEG, the owner. She demonstrated a clear vision that she has no idea whatsoever how to treat her customers and furthermore, guaranteed that she lost 4 new customers—and their many multiple connections—for good.

Never having been to Peggs before, I was looking forward to what seemed to promise a good brunch in a nice welcoming atmosphere. I brought my out-of-town guests who, along with me, like to give our business to locally owned businesses and to those who care about the customer’s experience. I had sold them on Peggs, as I wanted to try it myself, and by what I researched, felt that they would appreciate the menu and the place.

Our 4-person group consisted entirely of elders, over 65. One member of our group has a great struggle to walk as they have multiple health issues. So I went on ahead to secure a table so they would not have to wait or stand momentarily, due to their mobility issues. There were LOTS of tables available and there were NO customers waiting ahead of us.

I walked in and greeted Peg with a very friendly “I’m so looking forward to trying out your place” kind of greeting. She was sitting alone at the counter. She responded very favorably – until I said I need to secure a table for 4 with one of our party who has great difficulty walking due to being disabled. I said I wanted to be at the table so I could wave at my group as they arrived [they were slow-walking from the car at this moment]. She told me to sit and wait, and that she would be back later to help. I thought this VERY odd, and I was made VERY uncomfortable by her statement. What happened to “No problem. Let me get you a table now so your family member does not have to wait” [due to their mobile disability, remember].

This all began to feel “not right”. I waited in the reception. About ONE minute later, the rest of my group was entering the door. So I sought out Pegg (who was NOT busy with customers, but talking with two staff members). As I approached, she looked at me reluctantly as if it were the biggest inconvenience in the world to talk to a customer. I thought that was very uncalled for – but I said something like, “Hi, so I really need to know where our table is so my disabled family member can see me and know where to walk”. I barely got my sentence out when Pegg barked – almost yelled—at me in a most admonishing, harsh, loud retort “I told you to wait”. This, in front of her two staff members mind you.

Peg, let me give you some advice that you CLEARLY need. Never, never, NEVER, EVER do that to ANY customer at ANY time, ESPECIALLY directly in front of your staff. You deserve an F- if there is such a thing, in "appropriate social behavior in customer service". You are the antithesis of what I expected on my visit.

We were seated by some nice young staff members. I watched Peg seat other customers and check on other customers who were already dining. I thought that she'd be coming by to check on our table. I was prepared to give her feedback—in private—about my appalling experience. But she chose not to come check on our table at all.

Even though my experience at Peggs was now completely and irretrievably ruined, by the owner herself, I did not want my group to know how I had just received such rude, disrespectful, insolent behavior and also ruin their meal. So I hid the fact, even though I was fuming mad, exceedingly humiliated and embarrassed, and ready to confront Pegg and demand an apology for her hostile, aggressive, horrible treatment she had forced onto me. So I didn’t tell my group until after we left the restaurant.

PEG, you should not only compensate our bill, but should make it a 200% compensation with a very public apology for your extremely inappropriate, outrageous, hostile behavior. Our visit was on Friday, 4 Nov 2022. Same surname. You know how to find the business transaction and to credit us back. We will look for your double-credit and for your...

I called in a large take-out order, just 45 mins. before closing - I waited for the sigh, the non-verbal eyeroll, the attitude given at some places when ordering reg. menu items during regular hours ... And it wasn't there!

A very kind, peppy, helpful person seemed PLEASED to be helpful, kind, and deliver TOP NOTCH CUSTOMER SERVICE at PEGGS for breakfast, in our growing downtown culinary bonanza in South Bend just off Michigan St!

The food was ready quite shortly, was piping hot, well-packaged, and correct!! It was quite a big selection of delicious food, enough to feed 6 adults, with coffee, and all for a very reasonable $40 total!

I had the Salmon Benedict; we ordered the regular Benedict; Waffle with chicken tenders and maple syrup; Sausage gravy and biscuits with hash browns; plus several regular and specialty coffees.

Everyone ooohed and aaahed over presentation, and taste - the chef let's you add salt & pepper to Your tastes - no pre-seasoning when it arrives.

The Salmon Benedict I ordered at Peggs had a distinctly Midwestern flare: and, for only $10, it was surprisingly filling! The eggs were delicately poached, the Hollandaise sauce was very freshly made, (but sparse!), and the salmon was a huge chunk (apprx. 6oz.) of a dinner-sized fish serving, pan-fried, but still moist and tasty, with a very tiny bit of cream cheese, tucked hidden beneath it, on a fresh, perfectly toasted, English muffin.

No schmears for me! Also, no dill seasoning, or capers, only 1 tiny tomato slice, and no onions to be seen. My New Yawk pals might be apoplectic with this presentation, but local foodies would see it as a 'Real Deal' - for a local, specialty Benedict: If you can't get a primo, thin sliced, smoked, Lox Salmon portion, make up for it with a huge portion size - the Midwestern way! Yessssss!

And it was VERY good. It came with fresh, perfectly sliced, premium fruit, as a side - potatoes were also an option.

My coffee was quite tasty, fresh-made, and hot - a perfect specialty coffee, and fairly priced, too! Score, Peggs!

I rated Peggs 4 stars - with room for some improvement! The sausage gravy was very bland, flour-y tasting, that no amount of salt/pepper could fix! It might have come from a box mix, but it was NOT from a canned, cream-of-mushroom soup base, that I've suffered elsewhere. But just not that great on this day, sadly.

The portion sizes were OK, and were very filling. The QUALITY and FRESHNESS of the ingredients used here, is their absolute star at Peggs - you can taste the healthy goodness in their food, and it's well-worth the very_slight_premium that is charged for some menu items! Yummy!

Peggs has an ambitious menu - burgers, wraps, and a full array of inventive, and very pretty, tasty breakfast choices that would put an IHOP to shame! They list salads, and specialty coffees galore, on an extensive, early-day breakfast and lunch-oriented menu!

The reason I'll be returning, and very soon, is to try their delicious, wide array of their salad selections, with each sounding more yummy than the last! Peggs uses fruits, nuts, cheeses, and homemade dressings boldly and inventively, some come with premium meats, too. It's an excellent lunch deal - especially for under $10!

FYI: They do offer some very Local Delivery, for downtowners, and on weekdays, only!

I can't wait to come back - I wish they were open a wee bit later than their daily 2pm closing, but they do open daily at 6 am, on weekends at 7 am. But Peg and her staff get to have a life outside work, too, I...

Both myself and my family have been customers for many years at Le Peep. However, when we came in for breakfast today, the owner was not very kind to my mother when food was not done correctly, and we sent it back. It was intimated to us that even though we are frequent patrons, we were costing them money when we would send back food that wasn't prepared the way we had asked for it. It was upon hearing that, I offered to pay for the cost we had supposedly incurred to them for every time we sent a dish back. I don't feel as if it is our fault that food is sometimes prepared correctly, and other times it is not. But to give my 82 year old mother a lecture about this matter in front of other customers was a great embarrassment to her and completely unnecessary. When I tried to get some hot coffee, the waiter lifted up the carafe and shook it, as if he was trying to see if there was some coffee left in the carafe and we wouldn't be wasting the coffee for which we paid. I own a local small business myself, and if my employees make a mistake I ensure that it's taken care of at no additional cost to the customer, because that is how you keep repeat business. My parents had been going there for a decade before my dad passed away, I continued to come here with my mother because it reminded her of the good times her and my father shared together here. To see her now treated with such a degree of disrespect, as if she was sending food back for the fun of it, broke my heart. No repeat customer (or customer at all) should be made to feel like their patronage is unappreciated, and to publicly demean a senior citizen who is also now widowed, is simply...