My entire PEGGS experience was completely ruined by the rude, inappropriate, and unwarranted condescending and very hostile behavior toward me by PEG, the owner. She demonstrated a clear vision that she has no idea whatsoever how to treat her customers and furthermore, guaranteed that she lost 4 new customers—and their many multiple connections—for good.

Never having been to Peggs before, I was looking forward to what seemed to promise a good brunch in a nice welcoming atmosphere. I brought my out-of-town guests who, along with me, like to give our business to locally owned businesses and to those who care about the customer’s experience. I had sold them on Peggs, as I wanted to try it myself, and by what I researched, felt that they would appreciate the menu and the place.

Our 4-person group consisted entirely of elders, over 65. One member of our group has a great struggle to walk as they have multiple health issues. So I went on ahead to secure a table so they would not have to wait or stand momentarily, due to their mobility issues. There were LOTS of tables available and there were NO customers waiting ahead of us.

I walked in and greeted Peg with a very friendly “I’m so looking forward to trying out your place” kind of greeting. She was sitting alone at the counter. She responded very favorably – until I said I need to secure a table for 4 with one of our party who has great difficulty walking due to being disabled. I said I wanted to be at the table so I could wave at my group as they arrived [they were slow-walking from the car at this moment]. She told me to sit and wait, and that she would be back later to help. I thought this VERY odd, and I was made VERY uncomfortable by her statement. What happened to “No problem. Let me get you a table now so your family member does not have to wait” [due to their mobile disability, remember].

This all began to feel “not right”. I waited in the reception. About ONE minute later, the rest of my group was entering the door. So I sought out Pegg (who was NOT busy with customers, but talking with two staff members). As I approached, she looked at me reluctantly as if it were the biggest inconvenience in the world to talk to a customer. I thought that was very uncalled for – but I said something like, “Hi, so I really need to know where our table is so my disabled family member can see me and know where to walk”. I barely got my sentence out when Pegg barked – almost yelled—at me in a most admonishing, harsh, loud retort “I told you to wait”. This, in front of her two staff members mind you.

Peg, let me give you some advice that you CLEARLY need. Never, never, NEVER, EVER do that to ANY customer at ANY time, ESPECIALLY directly in front of your staff. You deserve an F- if there is such a thing, in "appropriate social behavior in customer service". You are the antithesis of what I expected on my visit.

We were seated by some nice young staff members. I watched Peg seat other customers and check on other customers who were already dining. I thought that she'd be coming by to check on our table. I was prepared to give her feedback—in private—about my appalling experience. But she chose not to come check on our table at all.

Even though my experience at Peggs was now completely and irretrievably ruined, by the owner herself, I did not want my group to know how I had just received such rude, disrespectful, insolent behavior and also ruin their meal. So I hid the fact, even though I was fuming mad, exceedingly humiliated and embarrassed, and ready to confront Pegg and demand an apology for her hostile, aggressive, horrible treatment she had forced onto me. So I didn’t tell my group until after we left the restaurant.

PEG, you should not only compensate our bill, but should make it a 200% compensation with a very public apology for your extremely inappropriate, outrageous, hostile behavior. Our visit was on Friday, 4 Nov 2022. Same surname. You know how to find the business transaction and to credit us back. We will look for your double-credit and for your sincere apology.