McDonald's — Restaurant in South Carolina

Subject: Formal Complaint About Poor Service and Unprofessional Behavior – 10/09/2025 at 7:16 PM

I would like to file a formal complaint regarding the entire staff working the evening shift on October 9, 2025, at 7:16 PM, including the shift manager or supervisor on duty.

The service I received was completely unacceptable. The staff made an error when taking my order, charged me incorrectly multiple times, and then argued with me instead of fixing their mistake. When a customer clearly explains their order, it is the responsibility of the team to listen carefully and ensure accuracy — not to blame the customer afterward.

If a mistake is made, the proper response is simple: remake the order correctly, apologize sincerely, and hand the customer their food. That is the standard of professionalism and service expected from anyone representing McDonald’s.

Unfortunately, what I experienced was the opposite. The shift manager was dismissive, argumentative, and extremely unprofessional. I was told I “didn’t know how to order” and that McDonald’s has “never had a Spicy McChicken,” even though I clearly explained what I wanted and have ordered it many times before. That level of rudeness and misinformation is unacceptable.

My complaint is not only about the wrong order and overcharging, but also about how poorly the situation was handled. Good customer service means treating customers with respect, taking accountability for mistakes, and resolving issues promptly — not arguing or making excuses.

I was charged for items I did not order, including a Spicy McCrispy for $4.79. When I asked for it to be voided, I was met with resistance and attitude instead of an apology. I had to ask for a full refund and the order to be voided, but instead of processing an instant void (which I know is possible), they issued it as a refund, forcing me to wait 3–7 business days for my money.

Attached are photos of: • The original receipt • The void/refund receipt • My online order showing that the correct total should have been nearly half of what I was charged in-store

This entire experience was extremely disappointing. I expect a formal follow-up from McDonald’s Corporate. I am also submitting this complaint to the Better Business Bureau (BBB) and the Attorney General’s office, as I believe customers deserve honesty, respect, and fair treatment.

I sincerely hope this feedback is taken seriously and that proper action is taken to retrain or review the staff and...

Terrible customer service through drive-thru. Either they weren't caring enough to retain the order i was giving (from the deep sigh of me taking up their time??? Idk) , were too busy (fully staffed) , or simply slow-witted and angry at me huffing and puffong for it because I could tell she wasn't comprehending my order whether she meant to for whatever reason or not and asked her to read it back to me. So, after THREE repeated orders - * - clear and concise - * - another employee hopped on the headset and in lightning speed ran through my exact order with pin point accuracy. Got to window, original employee didn't smile, show eye contact, say total. Second window, window opened only halfway with bag in hand "have a good night" rushing to get us out of there. Slowed her down by responding fast enough to not get window shut on us for a straw, bbq, extra napkins. No straw. Then this: (see photos) ordered a #7 - 2 cheeseburgers a la carte. One with no mustard add mayo. One how it comes. Check photos.

Positives: •messed up and threw in an extra double cheeseburger on accident. •suoerviser or manager on duty saw me coming in to ask for a remake and knew my order assuming I was in there because she heard the painful drive-thru order and it was wrong (correct, girl,) •made it immediately, let me keep other burgers,

She was great, and swift employee. Original order taker was having a bad day or was not good. Idk.

Idk, it's McDonald's at the...

I shouldn't be disappointed because it's always a hit or miss. I always believed McDonald's should have a line for someone who just doesn't mind waiting for hot food. While I certainly understand the premise behind fast food especially during lunch time it's a real turn off for people like me who aren't in a rush.

The french fries that I got were lukewarm and the quarter pounder with cheese was about room temperature and the cheese had not melted at all so I don't even think they ran it through the little oven or whatever.

The manager was very nice he immediately offered to make it right but I told him I just wanted my money back and he accommodated me.

But I do remember I guess it's been a couple of years ago now McDonald's started that whole thing about how the stuff was going to be fresh cooked when you ordered like the bigger burgers and stuff like that and that they got away from that anyway but I mean at the end of the day I love McDonald's I've gone to McDonald's all my life and I'll probably continue to go to McDonald's I guess I'm just at the age now where I just refuse to pay hard earned money...