Tokyo Grill — Restaurant in South Carolina

This was my first visit to Tokyo Grill. I loved that you could order online and go pick it up, but I do wish you could pay online as well instead of paying at pickup. I ordered a handful of items off of the menu to try out. I was glad to see the one worker there was wearing a mask. With one person waiting in front of me, total wait time to get the order was a little over 10 minutes (late afternoon). Each meal or appetizer was boxed up well and in their own bags and warm. It wasn't until I got all the way home that I discovered the chicken salad I ordered for someone else was missing. I live too far away to go back for a $5 salad. I hoped that once they discovered i wasn't given the salad they wouldn't charge me but that didn't happen--i was charged for it. The food in general was pretty good. I wasn't a fan of the Tempura because it was too greasy, but I really liked the California & Crab rolls. I might give them a second chance in the future, but it's not a place i would go out...

Got food on a Wednesday and didn't eat it right then. I put it up for dinner the next day when I went to eat it, it smelled funny. I thought it was the teriyaki sauce, but after eating some I found it to be spoiled zucchini. When I called the restaurant they offered a 10% discount or a replacement. To be honest I probably won't even eat there again. I've never had an issue with the staff or service, but if I smelled the spoiled zucchini it seems like someone else should have caught that before it made it...

We've been eating here almost weekly since it opened years ago. In all the time the only complaint I can think of is they've forgotten to give me my drink once when I picked up an order I called in. In their defense, they were really busy that day and I forgot it, as well. And I guess the interior could be a little more spacious. But the food is great flavor at a more affordable price compared to many other Japanese restaurants. And the staff is always hard working...