Wendy's — Restaurant in South Carolina

Ambience: 3.7

The ambience at this location is incredible. The bright menus automatically draw your attention as you walk in. The bathrooms are surprisingly clean and the lobby was decently clean. Behind the counter could have been better. Lots of fries on the floor that could have been cleaned up. The store wasn't busy.

Food safety: 4.5

The manager who assisted us had a full beard and no beard net. However, every employee wore gloves and I was paying close attention to see if they did anything they shouldn't and would they change gloves and wash their hands and they succeeded.

Food: 2

I ordered chicken nuggets, and the grilled chicken wrap. The chicken nuggets were okay. The grilled chicken wrap was not prepared right the first time. I'm surprised the manager even let it go out. I went to open it and there was a catastrophe of lettuce and cold shredded cheese and grilled chicken everywhere. Nevertheless, I gave the horrible representation of this lackluster product back to the manager who just asked me to toss it. I wish I had remembered to take a picture. It was really bad.

The second attempt was better, but still got high scores on lackluster. It has no flavor, very little ranch and every condiment was cold. I didn't enjoy it.

Recommendation:

Overall, the restaurant could use upper management coming in and helping them improve on some areas.

In summary:

This just reminded me why I don't frequent fast food restaurants. Which is not really fast food but...

There is a Asian American worker that works 1st shift there that has no respect for customer service and is rude and has no quality in taking an order..first we asked for some gravy and told us that they had none but didn't say why..pull to window gives me a drink with no ice at all literally a warm lemonade so then I ask him to give me a cup of ice and rudely gave me the ice like if he didn't do it right he first time...then we requested no butter sauce on out biscuit and get it finally n it has a load of butter on the biscuit so we try go back the lobby is closed and I tell him what we really wanted and rudely gives us a right biscuit so I try to hand him the wrong one and tells me to keep it and he wouldn't take the thing we didn't even ask for so he refused to be professional and have more to courtesy to the people that help him have a occupation and not be rude to the people that give...

Went Wendy's for a quick bite before a very important meeting today. Drove 10 miles round trip to get there. Only to get home and discover that the order was made incorrectly. So now a ten mile trip is 20 miles because I had to go back to get it corrected. I went in and wasn't greeted and told the young girl that my order wasn't made right she said, "Do you want to speak with the manager I said yes. The manager walked over and didn't greet me or ask what I needed, so I politely told her why I was there she took the breakfast qrap I was returning, opened it up and told the lady this wasn't made right. No apologies, nothing. I had to ask for my entire order to be remade because the potatoes are now cold. She yelled she had a small potato too. I have never been to a place of business and treated so poorly. I was so shocked. No greeting, no apologie nothing. Worst customer...