Wendy's — Restaurant in South Carolina

Stopped in for a quick bite to eat with my family. As soon as I walked in I smelled this stale, musty , dirty carpet smell and gagged and nearly threw up. The lady who took our order had no clue what was going on . Her customer service was horrible!!!!!!!! ( I never write reviers ever but I feel I need to). I asked her about the apple chunks with the kids meal ( as im Canadian and wasn't sure if it was like a desert or baked apple) I even asked her straight up if they were apple slices she said no , hense why I was confused... She mumbled something to the back and said she had to ask her coworker.... She friggen brings me apple slices!!!!!! Now onto our order... I was very specific about my daughters cheeseburger just cheese pickles and mayo, I ordered a bacon burger and my husband aswell... There was only one other family in there waiting to order......the order took over 10 minutes when it finally came nothing was right.... My daughters burger had ketchup they gave my husband a cheeseburger and my burger was a plane cheeseburger aswell no bacon. We took it back. They pretty much looked at us with a blank stare and said "what's wrong ?" My husband had to read her the whole order one item at a time . I'm not sure if she was high or just really hates her job..... The other family took their order back 2 times aswell..... Then more people entered as we ate and about 3 of them had to go up and get their order fixed. Wendy would not be impressed. Oh and the bathrooms were sooooo disgusting. Do not eat...

This Wendy's is a disappointment to the chain. I have told them to clean their window sill the ants are always swarming that area and it is unsightly to a paying customer when buying food! There is this chunky light skin girl with red braids "this week" that often has a very nasty and antagonizing attitude. I will say the food is usually hot and fresh but the customer service at this establishment is unacceptable. Just the other day I was there and after getting her attitude at the ordering area in DT, I asked for a receipt after recieving my order. It wasnt her saying " we ain't got no receipt paper" that had me vexed enough to write this review in addition to contacting corporate...It was the mere fact that as she said it, she slammed the DT window and walked away! How Rude! I thought and said out loud and my children were appalled as well. What happened to customer service standards in America? The way these teenagers are changing the face of the fast food industry is disgusting! I find this problem amongst a lot of the fast food places here on 52 in Florence. And this is a tourist area. These owners and customer and quality control regulators need to better and return the smiling " Thank You Have a Nice Day" type if service back to these paying customers, we dont deserve attitudes from people who dont like or appreciate their job and these employers need to do a better job at regulating these...

Monday Sept. 13. 6pmish. An aweful experience. Got to the drive thru speaker and someone nicely soft spoken said welcome to Wendy's. I said thank you and waited. Within 5 seconds a sassy high, loud voice said to order when ready. I did, a baconator combo double, dr. pepper to drink. Person on the speaker asked if there was anything else and i said "yes ma'am", quickly the person snapped back with im not a ma'am and i apologized. I order an additional sandwich and on to the drivethru window one. Seems the person with the high voice(white guy)took my card, not much interaction but i assumed they were mad or embarrassed about me saying ma'am. Understandable, i just let it slide. Got my card back with no receipt and on the window 2. The soft spoken man was there handed me my large coke(asked for a dr. Pepper). i really didnt care what drink so i took it. He asked if my order was the baconator jr order, and i mentioned it was the regular baconator combo. He went to the back and a young black lady came out, explained what my order was. She rolled her eyes as she closed the window to head to the back. Inspected my bag after she handed it to me to see one sandwich. She opened the window and i explained it was suppose to be 2 sandwiches. She left for 1 second and came back with a small bag and my other sandwich. Must have been a bad day...