Yagi Sushi and Hibachi — Restaurant in South Carolina

I was extremely excited to spend my first Valentine’s Day with my new husband in a new town doing a travel nurse contract at this restaurant because the menu looked amazing. I came to the area to serve this community during the pandemic. We just wanted a roll that reminded us a little of home and asked if it could be accommodated. It was all ingredients that the restaurant had crab salad inside with salmon, avocado, lemon slices and sesame seeds on top. Seems simple enough. Our server was really nice and accommodating and told us ahead of time that he would see if the kitchen could accomodate this for us. He told us there would be an up charge of so and would let us know ahead of time. We were happy and agreeable. Less than 2 minutes after him walking away a woman walked up to our table. She did not introduce herself, did not tell us her name or position and asked us what type of special roll we wanted. I proceeded to explain (for the third time) the type of roll we were inquiring about. She said they just didn’t understand and then proceeded to tell me that they couldn’t accommodate that because they were too busy and the chefs would get “out of their flow”. She was very rude, abrupt, and argumentative. She honestly ruined my valentine vibe which is very disappointing. I worked in the restaurant industry for about 10 years to get me through nursing school so I know how the industry works and I get it but I don’t appreciate being talked to the way she did. We are renting 5 minutes away from the restaurant and love sushi but will NOT be coming back again due to her unprofessionalism. I would rather drive 30 minutes to another place than to be treated the way I was by this woman. Again I had no idea who this woman was and she was not the original server we were dealing with. Turns out she was the manager on for the night and her name was Pauley. I found that out from asking other people who were working in the facility. It’s a shame that a place with such a good product is run by such unprofessional people who could ultimately ruin...

We, as a family have been supporting this business since they opened. We’ve recommended the restaurant to several out of town guest and frequent the establishment when in town. We’ve not always had the best experience…for example, the air conditioning was out in the middle of summer, had questionable service at times, but overall the food had been great and the management has been good so we’ve continued to support the local restaurant. However, tonight was a different experience. We called to place a to-go order (which is rare, as we normally eat in the restaurant), but was told they couldn’t accept to-go orders due to being out of bags (not boxes). However, we were welcome to come inside and eat and take leftovers with us. My daughter really wanted hibachi but it was getting late so I decided to go inside to order and could take the leftovers with me if they made me order it for “inside”. However, I was surprised and greeted with…is this to- go or for here? As I was attempting to give my order, this extremely rude girl approaches me and says I can’t place an order due to no plastic bags. I could possibly place in 30 minutes depending if bags arrived. She was disrespectful and rude in her attitude, boarder-line yelling at me and even tho I was willing to order the food to eat inside, was told I’d have to come back to order in 30 plus minutes possibly. She told me to basically leave. By the way, they had one table of patrons in the restaurant. Honestly, it was the rudest I’ve been treated in a restaurant that I pay hundreds of dollars too frequently. The management needs to know this was uncalled for, we won’t be returning, and I will be telling everyone I know not to return this summer. So...

Years ago, when Yagi first opened, my family and I left a five star review because the food and service was spectacular. I’m editing my original review because the service has become so poor that I don’t understand if the goal is for Yagi to chase customers away. I called to place an order for lots of food items. When the woman answered she placed me on hold. I waited and waited and knew if I hung up I wouldn’t be able to call back because I’d get a busy signal, so I just waited. After ten minutes of waiting, the woman came back on the phone and I said, “I just wanted to let you know I was on hold for ten minutes.” She said, “Yeah, I know.” I could tell from her tone she was angry or annoyed at me for telling her that. Because of the tone, I asked to speak with a manager instead, and she told me she was the manager. I asked her, “Are you angry at me for telling you that I waited on hold for ten minutes?” She sort of backtracked and half-heartedly apologized, so I placed my order and let it go. When my husband and father went to pick up the order, the girl behind the counter, without being prompted said, “Just so you know, I just got here. I’m not the one you talked to over the phone.” Which made it clear that the manager was complaining to staff about our interaction, enough so that another staff member felt the need to let us know it wasn’t her who had acted that way on the phone! For all of that, when we got home we realized they charged us for a roll they forgot to include. Unbelievable. We’ve been patrons of Yagi since they opened in 2019, but today was the last time. We’ll drive to Rollin’ Local in...