BGR

I was really looking forward to ordering from this restaurant as I discovered they provide an option to prepare burgers in a lettuce wrap. I called and placed my order and was greeted with such hostility and unprofessionalism by the woman taking orders via the phone. She was really bad, but I still proceeded and maintained my excitement. I entered the establishment to be greeted again with rudeness and unprofessionalism by the same woman who answered the phone. She barely made eye contact with myself and any customer who came into the restaurant. I was charged $15 for what I thought was a burger with toppings, a lettuce wrap and fries.

I paid for the order and waited. I waited way beyond the indicated wait time, but that wasn't an issue, I figured they were busy. She threw my bag of food on the counter and mumbled something. I had to literally walk over to the counter and peek inside the bag to discover it was my order. Guess what? The order was incorrect, I explained to the same woman what I ordered. She came back with the bag again. Guess what? The order was still incorrect then she said she had to charge me more money because she didn't add the fries into the order. Still with such a nasty attitude and not a hint of an apology from her. At this point, I asked to speak to the manager because the nasty attitude, unprofessionalism, inability to take an order that was explained more than 4 times needed to be addressed. A guy who was cooking and preparing orders came from the back and introduced himself as the manager/owner, I became even more embarrassed for the place. Can he not see this employee was rude to everyone who walked inside the store? He kindly apologized and I left.  So I take my 17 dollar meal (which I don't mind paying for good food) for two burgers and fries home. The fries were cold and undercooked, the burger was halfway decent and the lettuce wrap was horrible. Both burgers were missing toppings that I paid for and I asked several times to be put on the burgers.  I am not that guy to write reviews, but this experience was really bad. If you paid me, I would not step foot back into this restaurant. Check your order before you leave...NO LIKE..REALLY...check your order and I strongly encourage you to voice any encounter with rude staff.