I’m uncertain how this establishment has so many positive reviews. Last night, I walked in with my brother for diner. He picked this place for his Birthday diner based on the pictures of food, which looked good, and what appeared to be so many positive reviews. I work in the restaurant industry so my expectations are high for any restaurant I spend my hard earned money to eat at. We had spent the day in the city and were looking forward to some delicious Latin American cuisine. After over a hour walking in the cold in the city, we were surprised to learn we had to walk around the back and eat outside in 32 degree weather in this cheap plastic enclosure. We also shocked to see a rat run past the entry way of the enclosure and over to the dumpers. My brother said he was willing to still eat there as long as we could eat in warmth. I asked the lady sitting in the chair if there was a heater they could turn on. She informed us they just turned the heat off but she would go ask. The guy who told us to go around the back to eat outside came out and said “Sorry.” In such a hasty manner. I was appalled at his response. Sorry? Sorry you can’t turn the heat back on? Sorry you ran out of fuel to provide a heater? It was as if we inconvenienced him by asking for heat when it was 32 degrees with a nasty wind chile. The wind was blowing under the plastic enclosure and made it feel we were sitting out in the cold. From the moment we encountered this guy, the tone used was unwelcoming and cold. We decided to rough it out, and order our food. My brother ordered a chicken quesadilla and a chicken burrito with a strawberry lemonade. I ordered a vegan burrito and a hot chocolate. When our food came, we were extremely disappointed. My brother said there was more cheese in his quesadilla than chicken and his strawberry lemonade was too sweet. He has to ask for a cup of water which was given to him from a sink in a plastic cup! We were sitting one table over from the kitchen and could literally hear the faucet running. I was surprised he was not given filtered water. When our food arrived; it was slightly above warm at best. How on earth did our food get cold that quickly? The fries were not even hot. The fries had this weird aftertaste we both couldn’t ignore. They were not freshly cut, and were clearly from a bag in a freezer. They were barely salted. We had to ask for salt, pepper and ketchup. They still tasted strange after putting salt on them. The vegan burrito I ordered was surprisingly lacking in flavor. It was as if they didn’t even use salt for anything. There was a green and red habanero hot sauce on the table. I tried them both. The green one was not good,, but the red one was great. If it wasn’t for the hot sauce, the burrito would have been merely edible. The hot sauce was the only thing with flavor or seasoning on the table beside the salt and pepper we asked for. My brother was extremely disappointed and said his food was simply edible at best. Our server seemed kind. She clearly was doing the best she could with what was available to her. I couldn’t get past the strange taste with the fries, so I barely touched them. I only ate half of one half of my burrito before I Iost my appetite. Between the rat, the customer service, sitting outside with no heat,, and the flavorless food, we were extremely underwhelmed and disappointed. I also felt awful because this was his birthday diner. Yes, we could have gone elsewhere but my brother really wanted to go here. I can not recommend this establishment to anyone. After filtering the negative reviews, I’m surprised this restaurant has so many positive reviews still.