Carl’s Jr. — Restaurant in South Salt Lake

If I could give zero Stars right now I would. My experience there today was so awful. So my boyfriend and I have been going to this location every single Sunday for the past few months, and now all he switches it up I get the same thing every single week: I get the French toast sticks, a sausage biscuit (just the sausage and the biscuit), & a small hash round. The past three weeks the biscuit has been hard as a rock, literally so hard I can't eat it! After the first time I was like oh okay that sucks whatever, but then it happened again the next week, so I tried calling and they didn't answer, but they have never answered their phone so I wasn't that surprised, so I figured I'd bring it up the next Sunday, unfortunately I had a bad morning that morning and forgot to bring it up and then when we got home, once again the biscuit was so hard I couldn't eat it, so I tried calling again, of course no answer. That was the 3d week in a row, so this morning we go and we pull up & the lady barely understands English so she tells us to come to the window, so I explained the situation and told her I tried calling to tell them about it but they didn't answer & she admitted that they don't answer the phone unless the manager is there, but I guess the manager is never there cuz I've never once been able to reach them on the phone. She asked for my receipt & I didn't have it, but I do have the app so I had proof that I came last Sunday & every Sunday before that for the last few months, & she still wouldn't replace it for me! I was still going to order a & buy more food, all I wanted was her to replace the sausage biscuit that I have been unable to eat the past 3 weeks & she flat-out refused! I guess that one sausage biscuit would have really broke the bank for them. At that point my boyfriend was so frustrated and over them be so rude about it, so we just left & we won't ever be returning to that...

I've actually never given a bad review before.. and the lady that usually helps me at the drive thru is amazing.. but today.. Worst experience I've ever had at any restaurant. The line took fifteen minutes.. there was only one person in the car ahead of me. When i got to the window, i was charged for what i ordered. As soon as i was charged and the young 18ish year old handed me my receipt, he informed me that their coffee machine was broken. I asked him why he charged me for the coffee if he knew his machine was broken? I asked nicely for a refund and he looked confused like he didn't know how to do it. He then took another five minutes looking for the keys to his cashbox. He didn't give me the correct amount back but i was already late for work and wasn't going to fight with the zombie. I get to a stoplight and pull my breakfast burrito out of the bag to find it had gravy covering it and i could see that someone smashed it in their hands before putting it in the bag. I'm not accusing him, but honestly think he was upset for me wanting a refund on the coffee he couldn't give me. That burrito, even though it actually had a great flavor, could honestly only been eaten with a spoon. I couldn't even eat most of it. So i got two mouthfuls of breakfast before arriving late at my demanding job. I feel very taken advantage of and i wish they would reach out and refund me or something. I'm at work and don't have time for a twenty minute escapade back to Carl's Jr. Like i said, i usually let things go and this is my first bad...

The Carl's Jr. restaurant located at 16 W 3300 S in Salt Lake City, Utah seems to have mixed reviews from customers. Several reviewers mention that the location is easy to find and has ample parking, which makes visiting the restaurant convenient.

Regarding the food, reviewers report that the burgers, fries, and milkshakes are very tasty and served hot and fresh. Additionally, some customers appreciate the variety of menu options available at Carl's Jr., including vegetarian and vegan options. Others mention that the portion sizes are generous and offer good value for their price.

However, some reviewers have complained about the long wait times at this Carl's Jr. location, especially during peak hours. Some comments mention that the restaurant can be understaffed and a bit disorganized during busier times, which can lead to slower service. I didn't find this to be the case. I found the service fast, accommodating, and professional.

Finally, some reviewers report that the cleanliness and overall condition of the restaurant could be improved. Specifically, some comments mention that the dining area and restrooms could be cleaner and better maintained. As I ordered through the drive thru and didn't actually go into the restaurant, I cannot comment on this.

Overall, user reviews suggest that the Carl's Jr. restaurant at 16 W 3300 S in Salt Lake City offers tasty food and decent value, but their wait times can be long during busy hours, and their cleanliness could...