Philz Coffee — Restaurant in South San Francisco

I asked if they had anything gluten free (due to the fact that I have Celiac, and get violently ill when I have gluten) and the two workers shared this amused look and gave some vague answer about how maybe the black coffee didn’t have gluten, despite the fact that they don’t sell plain black coffee. I ended up not trusting them, and ordering nothing.

Not just that, but they made my sister’s tea so hot and so filled to the brim of the cup, that when someone tried to edge around her in the ridiculously small space of the shop, it still spilled and burned her hand so badly that we had to get a cup of ice for the burn.

They also gave my friend a drink that was something completely different than what she ordered (But at this point we didn’t care and just wanted to sit down), also too hot and filled too high. I’m not sure why they don’t just put lids on them, as they have them behind the counter to give upon asking. They also put mint leaves in their drinks to look fancy, which apparently ruined the flavor of both drinks even after taking the leaves out.

I’m giving two stars instead of one only because my sister says her tea wasn’t that bad after she got used to it, but needless to say, none of us will...

Been coming here for years and usually order in person. This is the second time I ordered online because I was in a hurry. The last time I ordered my coffee was cold Because my coffee was made way before my pickup time, it was fine I didn’t say anything. Today we ordered and told my husband where to look for “ as this location seems to have 3 different location for pickup, non with signs) after 40 minutes I went to ask and they said my coffee was by register. My coffee had been sitting there for 35 minutes. I asked the cashier why they don’t have signs, that my coffee has been sitting there for 35+ minutes and now it’s cold. She asked this guy with long hair and some gray pants and he flat just laughed and asked me “ What do I want” with an arrogant tone, so I gave him the same attitude and told him, I want a hot coffee that I paid for. He then asked a guy with colored hair and he said no problem! I’m not sure who that person first person was but he needs to work on his customer service…thanks to the guy with the colored hair for being...

A couple of tips before you go to this location: Definitely order via app before you get there. My iced tea and chamomile took 35 minutes to make. Don't show up to order, plan ahead. Ordering via app will track what you've enjoyed before. An employee once made me a BOMB drink that I didn't know what it was because I ordered in person and couldn't track it through the app.

First off, the gentleman directing customers to their drinks on 1/10/21 around noon offered really good customer service. I waited 35 minutes for two teas and when I got back to my car and sipped mine, it was watered down oatmilk with no tea. I was a little peeved and I showed back up and I told him "hey I don't mean to be rude but this is terrible" and he apologized and told me they'd remake it right away and to trash the original. He produced a much improved tea and even refunded me + he was incredibly positive and genuine about the whole thing. Whoever that guy was, he did turn the situation into...