Paris Baguette — Restaurant in South San Francisco

In general I like Paris Baguette chain a lot, which is why I left two stars. But this location is very lacking. The pastries aren’t baked correctly a lot of the time, so things that should be fluffy and crunchy like croissants or cronuts are dense and soggy but you won’t know until you bite into it. This is a problem even for the fresh baked pastries bought in the morning, so it’s not because of buying pastries that have been sitting all day.

Also cream filled items often have little if any cream at all. This is particularly annoying because a lot of items you can’t visually see the cream, and a customer is paying extra $$ for the cream. Today I bought the lemon croissant donut and when I got home to eat it, discovered there was no cream present except for three tiny drops the size of a dime in each “filled” spot. Ate the same lemon donut from the Hmart location two weeks ago and it was properly filled with cream, which is why I choose it again today because I enjoyed it so much from the other location. So ridiculous and what prompted me to finally leave a review, because this has happened multiple times already to my family, across different types of pastries.

I’ve also noticed at this location savory items can be baked a little too long and have overly brown/burnt edges, so I have to be choosy and pick a non-burnt one, whereas other locations I can just choose whatever is in the front of the case. I’ve been multiple times over the last few years to this location, and many times to the Paris Baguette chain in general, and these are all consistent issues at this particular location that don’t get better. Even though I live much closer to this location and it has a much bigger selection, when I have time I choose to drive to the location inside Hmart because they make the...

I had a very bad experience and an embarrassing situation that morning. (January, 29, 2022 9:10 a.m.) I approached the cashier for payment and the young tall man wearing black clothes said that I jumped in. The situation is that I did not find any queue at that moment.  I and another customer both approached the cashier for payment at the same time. I put the tray to the cashier and the tall black clothing  staff said that the other was earlier than me. I replied it did not matter. I let him pay before me. The odd thing is that the other counter also opened at the same time as the queue was found. I was not asked to go to that counter for payment and let the other customers behind me pay for the stuff. I was very embarrassed. I did not know what his rank was in the Baguette as no tag was sticking to his shirt. To solve my embarrassment he needed to tell me to another counter to pay my order. I need to express my experience of Paris Baguette as I am a royal customer to Paris Baguette. I often recommend  the Baguette to my friends. I also have friends who gather at  Baguette. Being a shop owner,  I discuss my experience with my staff and bring my case to the staff brainstorming for alerting in that way which is very bad to the customer services and reputation...

I've always come here to buy bday cake from friends and families. Their cake are pretty good. The workers here are usually pretty helpful. But they never smile and I've always wonder why. This one time I bought cake and the cashier was a Korean man. I think he's the boss. Super unhelpful and rude. He just took my money and wait for me to leave. I ask for candles and cutting tool, he gave it to me reluctantly. When I ask for the chocolate "Happy Birthday" sign, he just said they don't have any and told me to leave. I point at the draw where they usually store the sign and ask him if he has any in their draw. He didn't even bother to look and said no.

I don't know what's up with Korean servicers but they are always rude. Be it Korean restaurant or this place. Egos and rudeness every time.

I really want to give this place a 1 star but since their cake are pretty good I will give them 2 stars. If their food is trash it's...