Hilton Garden Inn San Francisco Airport North — Hotel in South San Francisco

I realized after my 2 day stay at his Hilton hotel that Hilton standards have dropped terribly. This is not what I expected from Hilton group of hotels. Though I had the option to check out at 12pm noon, I was so upset that I checked out at morn 7:30AM itself, couldn't bear the issues any more.

1. They DO NOT Provide Water bottles to guests, the most basic thing ever you could think of is something that Hilton decided NOT TO give me stating "I need to pay for it". I was with my family with 2 kids and since the hotel location is far away from any grocery stores, I did ask for it but I was told on my face "NO". I ended up going to the store 2-3 miles away and bought it.

2. They DO NOT do ROOM Cleaning Service UNLESS you tell them 24hrs before. This means that the day you check in to the Hotel, you need to put a reminder on your clock that before you go to bed , give a call to the lobby and ask them to get your room cleaned the next day!! Wow, isn't that weird! I mean do you expect guests to remember all this? And when I checked in to the hotel, the AGM and the staff there DID NOT tell me about it also, so how on earth would I know that I have to do this!! It is neither there on the reservation email I have. The next day when I told the staff to clean, I was denied saying they won't do and all they ended up doing was just replace bath towels and remove trash! I have stayed in 100s of hotels across the globe but this is my 1st such experience.

3. Of course there is no room service which means you need to go down to the lobby (my room was on the 6th floor and none of the calls to the lobby worked so ended up going down every time I needed coffee, creamer or sugar).

4. I had struggles with the microwave in the room since the time I checked in until the next day morn 8AM. Though I informed them the day I checked in, the AGM there informed me that they will replace it. We went out in the evening, came back at night and I wasn't updated about what happened to the microwave. Next day morn I told another lady at the lobby to help and she sent the maintenance to look at it, though it ended up not being a problem with the microwave but the point here is Communication and how you handled a guest's concern. All it needed was a quick call to me or a message saying that "Hey, we checked it is all fine and may be this is what you need to do, that's it"!!. Lack of that communication shows how much as a guest I was valued.

5. Parking is really expensive. And then you end up paying for bfast also which is $20 per person. Surprisingly, when I booked the hotel on 23rd night via phone, I was told that the bfast was only $14 but when we checked at the hotel, we were shocked to hear that its actually $20 (food was not worth $20 for sure). I did ask them to verify the call records to validate if the guest was told so but the AGM there did not really pay attention to it.

Honestly am not realizing that being a Hilton Honors member or NOT , does not matter. Honestly, I am a member but believe me that it has no significance at all.

I am certainly going to bring this up via a formal complaint to Hilton and hope that someone at Hilton can talk to me, understand and I do get compensated for this (For sure , I am not going to be accepting ANY FORM OF HILTON POINTS as a...

I am so happy with my stay at this location. I can’t speak highly enough about my entire experience from booking the hotel until checkout. I LOVED my stay. The entire staff is so friendly. Kwok Chung checked me in and kicked the entire experience off for me. He was so friendly, patient and welcoming. I had to stay away from home for over a week and everyone here made my stay so lovely throughout every day. I don’t know how they hire their staff here but every single person from front desk, to the dining/bar, to the cleaning and maintenance was SO friendly and helpful! It didn’t matter when I approached them or for what, they had my back and took care of my needs. Even the overnight front desk, Kaleo Gallero was so friendly. Event out of his way to help someone at midnight with their personal issues and was so kind and patient upon returning to them help me with my own needs. He was so patient and so professional and so friendly! They made me want to move in there it was so enjoyable. I didn’t wrote down everyone’s names but every person working there from December 6th clear through December 15th was AMAZING! Eryka at the front desk, Quinjana a housekeeper, Malia, Bernadette, Kaiya, Mark Fulgar, I want to thank all of you. You were angels in my life when it could have been a totally stressful trip for me but you made it like a better home than my own. The rooms are so clean and they are so fast at meeting the needs of guests. There were a couple of ladies working at the bar and they were so kind and outright talented at their jobs! They handled the entire bar and restaurant floor along with the chefs! Omg the chefs! For breakfast almost every single day I had the best food! Unlimited coffee and they always made sure it was fresh and full! I was spoiled! I’m so grateful. I just can’t express it enough and am so amazed at how in the world this place found so many people that make the hotel run the way they do. It’s a five star experience for me and I’ve stayed at some posh places. I was talking with several different hotel guests during dining hours throughout the trip and we kept talking about how amazing the hiring manager is at recruiting the talent and the compassionate people at this location. It boggled our minds! Thank you, Hilton Garden Inn for everything! The pillows — I have to say, the pillows! I loved them!!! My bed was so comfy! My room was so clean. I loved the spacious room! It was huge! It was so quiet! I was able to leave my window open every single night and woke to the sound of fog! Happy camper here! Thank you!! I hope everyone working here gets a raise this season. They deserve to be treated as well as they treated me and everyone else...

We recently (July 2019) stayed at Hilton Garden Inn San Francisco Airport North (670 Gateway Boulevard, South San Francisco, California 94080) due to its convenience to the wedding we were attending and had several unpleasant encounters / incidences. My father is blind and therefore required some minimal handicap accommodations.

When we arrived we had trouble with parking. First off we needed handicap parking which all stalls were taken. Not a problem because I dropped my father off in the front. But when I went searching for parking it was practically all taken, at 11:30am! Finally I waited for a spot. This was not the last time we had trouble. That same evening, after coming back from the wedding the whole parking was full with cars parked at red curbs, back-to-back. The driveup at the entry of the hotel had cars parked one behind the other so I had trouble dropping my father off. It took about 15 minutes for us to finally decide to park on a red curb. When we brought it to the attention of the front desk, they just apologized for the inconvenience. There must have been 20-30 AT&T vans using the parking lot along with a large UHaul taking up at least 5 spots. The following night was even worse. We did not find parking at all and had to park at a red curb behind the building. This is very disturbing and problematic, not to mention a huge safety concern. This problem needs to be resolved before a Fire Marshall is called and the hotel gets shut down. On top of everything, this hotel charges $13/night for parking! I fought this charge but this is absurd!

At breakfast after our first night's stay my father and brother were treated rudely by the Restaurant staff. They went ahead and sat them 10min prior to closing everything down and then started cleaning up before my father even had a chance to get the food he wanted. When my father asked them to hold on until he was able to serve himself the lady snapped and implied that it was not her fault they came late. She should have just told them from the beginning, before charging them, that breakfast was closed.

In the hotel room the did not have proper temperature control. Once the AC reached the desired temperature it completely turned off making it hot. Then it automatically turned on and made it very cold. This continued to happen as a routine.

Reached out to Hilton customer service with no solution. Would not recommend stay at...