Wendy's — Restaurant in South Whitehall Township

The app for this location says they are open until 1 AM, as does this Google page (and it says confirmed by business a week ago?), but the door and the employees say they are only open until 12 AM. I placed an online order through the app a little after 12 and arrived a few minutes later. Before I had the chance to get there my order was marked as "picked up" and I got a notification thanking me for picking up my order, which I had not. When I arrived, I was told the store was closed. I attempted to connect with the app live chat, which for whatever reason is not available 24/7, and I look up and see the employees pointing and laughing at me. I pull up to the drive-thru window and ask to speak with someone who can help refund my order since they are not able to make the food, as they were closed. Both employees stood and yelled at me through the closed door with their headphones in, not listening to what I was saying. I had to pull up my phone and show them the order, and the one eventually took out his headphones, listened to what I was saying, and finally got the manager. The manager came to the window and yelled at me asking what I needed, and I explained the situation, saying I had placed an order through the app and it was marked as picked up although I didn't pick it up myself, and I didn't need the food, just a refund. He said they were closed since 12, which I understood, and again asked only for a refund on the order. He yelled "I can't do that. It's a MOBILE. ORDER." as if I would know that, I don't work for Wendy's. All in all, I'm less disappointed about the fact that the store was closed but the app allowed me to place an order anyway, and way more disappointed in the terrible service I received. Super disappointing to see how downhill this place has gone over the year that I've...

My family and I have been going there for years and the service and quality has went down hill. The most recent time we were there the manager at the drive thru window was very rude and most unpleasant. We ordered double stack burgers…..pub fries and chicken nuggets for the family and I asked very nicely which I have done many times before with success at most Wendy’s that if they can give me plain liquid cheese in place of the liquid pub cheese since I have an allergy to it and to my surprise was denied by the manager saying it will mess his inventory up but as a professional business man I know that a negative item taken off an item and a positive item added creates an equal in terms of money, maybe a little inventory adjustment but it’s for a good cause also known as the customer who are the one’s that keep a place going through our purchases. I have added some pictures of the food right out the bag and it was as disappointing as the managers service. The burgers were hardened like old meat down a half hour before, the pub fries had a sliver of bacon and a sprinkle of cheese and the nuggets were over cooked as well, not very good quality since there was not anyone else in line at the time. So hopefully they will get better at this fast food restaurant because it’s in a good location. It just needs some finesse in customer service and quality fast...

It was just extremely awful I ordered chicken sandwich chicken nuggets and french fries everything is cold the chicken nuggets taste like a rubber my husband order did not come out correct his stuff was very cold so we went back to have them correct it and maybe to give us a fresh batch of french fries and chicken nuggets but it seemed like they just took it and threw it back into the fryers it came out extremely greasy and we both had upset stomachs for at least a day and a half after eating there I do not recommend this place the people that work there didn't seem like they wanted to be there it seems like people have no pride in their work anymore and they didn't care about anything that you asked it was just awful I don't recommend this place to anyone, and also they took our handled food back into the friars! That is completely disgusting how many people went back with their chicken nuggets and french fries and they put it back into the friars where your fingers and everything were already on the food how many other people did they do that with that is just a food...