Wing Hong Restaurant — Restaurant in Southfield

Today I had a very unfortunate incident occur when I picked up my food. When I walked in the owner assumed I was a driver, and every subsequent person who came in after me who was black as well.

Before I was asked if I needed any help the lady behind the glass told me not to give any trouble. I was never even greeted with a hello. When I was asked to show my confirmation for my order for GrubHub I was told it wasn’t enough. Though it had my name my order my order number and the RESTAURANT NAME. She then went on to tell me that because I had no confirmation I would get no food. And that drivers often steal food. I explained a number of times I was not a driver. Then there was another young lady who I believe was a server who tried to come out and explain to her that I had my Grubhub receipt.

There were several other patrons who also were trying to explain to her what was happening however she refused to listen. After showing my Grubhub receipt she began to say the discrepancy between my total on her end and my receipt was incorrect even after I told her I had a 10.00 Grubhub promo and even offered to pay the $10 she then took my food to the back and so no because she has lost money before because drivers steal implying that I still was a driver.

After this and I after I’d paid I left and it wasn’t until someone named Simon called and said I could come back and get my food. Had I not paid through Grubhub and needed to feed my family I wouldn’t have gone back and I don’t think you should patronize this place either. To set up shop in a predominantly black neighborhood and decide that everyone is out to steal or cause trouble is atrocious and this place doesn’t deserve my dollars or yours!

I called Grubhub and they called the restaurant and assured them I had paid but the damage was done!!

Do not spend your money where you’re...

Sadly, I think tonight will be the last time I spend $ and calories at Wing Hong. My family and I have been loyal Wing Hong patrons for 33 years — we’ve never strayed, because the food was quality, made with care, priced right and delicious. The owners were also very friendly and welcoming. We LOVED Wing Hong— our neighborhood spot.

Unfortunately, recently the quality of the food and service has went down. The men that answer the phone for carry-outs are curt and nonchalant (vs the kindness that used to be on the other end of the phone) and the food lacks ingredients and quality.

Among other things, for YEARS we’ve ordered the Shrimp Fried Rice (used to be the BEST in metro-Detroit!). The past/most recent 3 times we’ve ordered it, there have been fewer shrimp, more salt, no green onions and very dry rice. The spring rolls are greasy and mushy inside (vs fresh-tasting previously), the plum sauce is different (and smaller), and they no longer have dinner rolls (used to be such a delight!).

I understand the pandemic has put strains on small businesses, especially restaurants, however Wing Hong is cutting the wrong corners, so as to lose their most loyal customers. I actually would have been ok with a price increase if the quality of the food and service remained the same.

The food now is just so disappointing. I added an extra star (instead of 2) based on my long-standing love for this place and the people that worked there.

We’ll miss the OG...

This was my last visit. For the most part I've come to not expect the carry out food to have the same quality as their dine-in plates used to be, but this time everything fell below even that standard. The food quality was as if they just gave me whatever was laying around that they threw together. All 4 of the egg rolls were soaked in aged (not rancid) grease which suggested they had probably been fried hours earlier, poorly drained (if at all) and left sitting in a warmer. The chicken lo-mein was lackluster at best. I order it low/no salt so I expected it to be bland, what I didn't anticipate was the noodles to not be stir fried, clumpy and overcooked. The chicken was almost nice except that each piece was increasingly briney until I had to discard what remained. Yeah, I could have called them to complain, but there was no way I was going to drive back (from Detroit to Southfield) for a replacement when it would have made better sense to have simply given me the quality of food...