Indochine Express - Southport — Restaurant in Southport

I ordered a to go order through DoorDash. My order arrived at my work and I didn't have a chance to look at it right away. I had 3 customers in a row. And I kept checking the package to make sure that it was still hot, and it was. I had ordered the chicken wraps and spring rolls. My stomach had been a mess all day and I knew that that would help it. I couldn't wait to tear into my lunch once my last customer left.

Upon opening my bag, I realize that they sent me somebody else's lunch! Not only that but it was a lunch that I could not eat! It was 2 shrimp dishes over rice! I don't know about you, but when my stomach's tore up, I cannot eat shrimp. I was so upset!

I tried to reorder and pay for it thinking, okay so they made a mistake. No big deal, I'll reorder, repay and I'll get my meal that I want and need to help my stomach out. When I went to choose a delivery time and day, the only day available at that point was Monday sometime midday. It was Friday before Columbus day! That was crazy! So I contacted corporate to see if maybe one of their drivers could make a quick stop in and pick up my meal on their way to drop off someone else's meal, as my office is on a main thoroughfare. They said they had no ability to arrange that on their end. Well, if they have no ability to do that, and I have no ability to do that, who has the ability to do that? No one I guess. So, if there's any issue with your meal, their service is completely useless and unable to handle any problems. That means they're business is problem based, not solution based when it comes to solving issues like this. I sat there and shook my head. I canceled my DoorDash account immediately. I will never order through DoorDash again.

As for the restaurant...I have had their food before, and it's excellent! But on this day, when I really needed them to perform, because I was sick at work, and I truly needed that meal to set me right, they screwed it up. Look everyone makes mistakes I get it. Truly I do. But to just refund somebody with no explanation and with no apology, especially when you have another way to reach out to them, it's like a phone number, is a little unprofessional.

I work a ten hour a day. I ended up not eating until 7 PM that night because I could not leave my workplace until then. I was so frustrated by the end of the day that I just went home instead of stopping by the restaurant to get my meal that I wanted.

Not sure if I'll reorder delivery from there again or not. But... if I do, it'll be from another delivery service for sure. Not sure if it was DoorDashes fault that the wrong meal was delivered to me or the restaurants. However, they should have been willing to go and pick up my new order and drop it at my office for me, considering the circumstances. The restaurant is their client. And they should have been wanting to support their client, as well as me as their other client. The restaurant did allow me keep the lunch that was delivered. But that was useless to me considering the circumstances I was in. If I order from this restaurant again it will be for pickup only where I can verify the...

Yes, go here! For the delicious food and kind staff. There is no better, freshly-cooked family-style meals, hospitable people in Southport. I like the diversity of the menu, ability to use different spice levels... make sure you request a side of chili oil/ spicy mustard to go. I've taken both my husband and mother on two separate occasions, and they requested to go back for the next meal. We live four hours away... Move a location up to Charlotte, please. There are going to be a lot of other customers, its so popular, they are making food to order, so be patient. Remember this is a restaurant- so spend time there and enjoy yourself. Or order it to go and sit on the waterfront. Your food is going to be hot, healthy, and filling. You will have left-overs, and you will think of this place until you get to go back! And visit the beautifully painted bathroom, even if you don't have to go. The owners and people have spend a lot of time caring for this menu, experience, food and...

I ordered the yellow chicken curry and my husband ordered the pho. The carrots in my curry were so hard I couldn't eat them (they were slightly cooked but not by much). My husband's pho broth was on the weak side and the chunks of whatever meat was in it had a rubbery consistency (he didn't eat them). On the plus side, the curry sauce was delicious and even the rice that came with it was exceptionally good and the thin slices of meat in the pho were excellent. My husband took his home and had it for lunch the next day, he said the broth was better the second day but he still couldn't eat the chunks of meat (I tried one and agreed, it had a really weird consistency). Our server, Ren, was delightful and the atmosphere is really nice. The next time we go I'm asking that the carrots get cooked first somehow before adding them to the rest of the mixture and my husband's asking that the chunks of meat (whatever they were) are omitted. The portions were quite generous for the price....