Famous Subs and Pizza — Restaurant in North Carolina

This was our first visit to this establishment. This place is always slammed when we drive by so we figured it must be good. We arrived around 5:40 pm on a Saturday. Since it was our first time we all got something different so we could taste a variety of things. We got hot wings as an appetizer. I got the fried chicken breast with fries and a roll. Hubby got the Italian hot subs with chip. Daughter had spaghetti with meatballs and son had chicken fingers with fries. Wings were good. The Italian hot sub was great, the fried chicken was amazing (very juicy inside and crispy on the outside), spaghetti and meatballs were average but good portion size, and the chicken fingers were good. Our only complaint was they were clearly very understaffed and the two girls they had up front were the waitresses, cashier and food runners so service wasn’t good at all because they can only do some much. They were super busy. They forgot to bring two of our 4 meals somehow and we had to go ask for them. By the time we got them the other two people at our table were almost done eating. We all needed drink refills and it didn’t happen until we finally got our missing food. We gave grace because we could see the girls were doing the best they could with the circumstances they were given. The drive thru had a line around the building the entire time we were there and it moved steadily. The dining room food was slow to come out and it seemed to be that way because of so many drive thru orders in between. I recommend in the future when they are super short staffed to close the dining room and do drive thru only. This way they can focus on giving excellent service to one or the other instead of barely any service in the dining room and just ok service in the drive thru. Many places do this now since covid left everyone short staffed. We will definitely be back because the food was good but we will most likely use the DT next time for the sake of time...

I normally wouldn’t even write a bad review but this was uncalled for. I could give a zero I would. I order food over the phone, to the owner no less. Spend 30 minutes waiting at the window to then not have my order and then be told they were OUT of what I already ordered. I was never informed they were out of the item, nor called back to let me know, and then the staff wasn’t even going to tell me that my order wasn’t in there when I paid. I would have ordered something different or NOT ordered at all. No apologies at all, no offer to make something different, literally nothing to make up for the mistake. Having worked in restaurants for years this was the worst experience I have ever had. The owner should absolutely know if they’re out of an item if they are answering to go orders or make sure it isn’t sold out if you’ve already placed an order for it. At the very least they should have replaced the item for free or informed us even. I will not return. And we asked to speak to the owner and he won’t come to the window. So this nursing mother goes without food now because I can’t wait another 30+ minutes going else where with a newborn. Thanks a lot. I used to recommend them, but if this is how the I assume newer owner handles things then I absolutely do...

"A fine dining experience… if you’re a spider." If you're a spider looking for a cozy web-filled corner with a side of human neglect, this is your place. I had the pleasure of being seated right next to one of the restaurant’s long-term residents: a spider who’s clearly been paying rent longer than the staff’s been paying attention to guests. Honestly, he was the most attentive thing in the building. Let’s talk pizza. Or should I say, mystery dough disaster. They botched our order, then made us wait 40 minutes for a redo. Was the chef on a personal journey of self-discovery? Did they have to plant and harvest the tomatoes first? We may never know. Meanwhile, our server vanished into thin air like a magician — except without the showmanship. Not a single check-in. No water. No “how's everything?” Just pure, unfiltered invisibility. I half expected to find tumbleweeds rolling through the dining room. If I wanted to be ignored for over an hour while watching a spider spin webs and eating a sad, late pizza, I would’ve stayed home and ordered cardboard. Save yourself the time — and the arachnophobia — and go literally...