Capriotti's Sandwich Shop — Restaurant in Sparks

I met up with a retired coworker today and informed him I have a coupon on the Capriotti's app for buy one, get one free. Perfect to sit down and talk over a sandwich. I walk in, and a young Hispanic male is working the cash register. An older Hispanic male, Juan E., told the cashier something in Spanish as I walked up. Once at the register, I presented the Capriotti's app and showed the cashier the coupon. Juan E tells me that the coupon is only for a small sub. I asked him to show me where it says that. Juan E then tells the cashier in Spanish to only do a small sub for the coupon and nothing else. Juan E failed to realize I am bilingual and fluent in Spanish, so I knew exactly what he said. Juan E then proceeded to go to the back office and get another employee, a young white male. The employee from the back glanced at the coupon and said, “Oh yeah, that’s for a small.” And walks off, clearly took Juan’s word. I asked the cashier to have him come back out here. He returns this time, looking at the coupon, and tells the cashier, “He can use that coupon on any size he wants.” Then he looks at me and says, “My bad.” And walks off again. Whatever that means. Never would’ve thought that trying to use their app in their business would be...

First off I want to start off by saying I love your guys's sandwiches!! But The woman working the pick up counter when I picked up my online order was extremely rude. I ordered two sandwiches and the new French dip sandwich. When they handed me the aju sauce it was like a quarter of the way filled so I asked if I could have a another cup. She rolled her eyes said that's fine but I'll have to charge you for it. That's fine. I don't mind paying for another cup but There was a huge line of people waiting to place orders so I didn't want to inconvenience Anyone else, or wait in line for 10 minutes to pay for an extra sauce. I nicely asked her. Well. Can you at least fill the cup the rest of the way up and she rolled her eyes again at me and asked three different people if she should do it. She did finally did fill the cup up to just halfway and handed it to me. I said thank you and she just turned around and walked away. It's not about paying for the sauce. I don't have a problem paying for the sauce but I do have a problem with when I'm spending $50 on three sandwiches and Your employee dealing with paying customers is acting like she is annoyed to...

The unfortunate side of this is that normally the food and service has been great however, this time my husband ordered 4 sandwiches. Three cheesesteaks and 1 Cole Turkey. Now, as that is the exact name of the Special Sandwich on the Menu it shouldn't have been an issue. Apparently it was, we didn't get the right turkey sandwich. My husband tried to call 8 separate times without answer, he then called another location where the woman said it was her brother "Zach" that manages the location on S. Stanford and "he really cares about customer service he will call you right away" About 30 min later Zach called my husband to point how my husband did everything wrong and that he should know the menu better to ensure proper ordering. He gave excuse after excuse and proceeded to attempt to belittle my husband on his knowledge of running a restaurant (FYI he was a restaurant manager for 10 years) and made it clear how much he DOESN'T care about customer service. Good thing your Daddy (only person above Zach) will be able to bail you out when your run that location to...