Panda Express

Terrible..can we give out zero stars.

I went to their website for a delivery. The delivery was canceled from PE and I was charged. I drove in on my lunch and waiting 15 minutes to talk with someone. She offered to have my money given back however the manager(liz)had to do it. In other words she was unable to give a refund. She saud would addres it the following day with her manager..

She also offered to give me the lunch at no charge for inconveniencing me. I had no desire for that lunch as it was sitting over an hour. Which was an 1 hour after the delivery time. I took it and could not eat it in good conscience due to health concerns.

I never received a phone call back from the manager. After 10 days I call and I am told I was talking to a manager and when I asked for her name she said she was a minor and could not give it out.

Not only did I not receive my food hot and on time. I was charged for a service charge and treated rudely by the store the 2nd time I addressed my concern with them. I was also inconvenience in leaving my workplace giving up my lunch to address a concern for not receiving my lunch and being charged for it.

Other than the 1st people I spoke with Bri ... the worst customer service.