First off, I want to state that I LOVE Bruchis! Their sandwiches and bread are so good and they are one of my favorite sandwich places in town. However, this location might be the worst Bruchis location I have ever been to.
On November 27th, my wife and I stopped in to pick up sandwiches on our way home. This is the third time we’ve been to this location and this is the third time there’s been an issue with our order (the first time we went, they left out a sandwich and the second time we went, they completely messed up our order).
Tonight, we order a large cheesesteak and a large Italian sandwich with a side of fries. On the cheesesteak, we asked for raw onions to replace the grilled onions. Unfortunately, when the sandwich arrived, the sandwich had grilled onions instead of raw onions. Other than that, the sandwich was average. The Italian was extremely basic and I would not recommend.
The fries were good and they gave us a lot of sauces (plenty of ranch and fry sauce). The customer service, despite waiting a long time for our food, was very good. The lady who took our order was very nice.
However, this Bruchis location is not good. I would recommend finding...
Read more0 STARS!!! I LOVE supreme steak phillies they have, But first off i was craving one and hurried to their location which takes a lot I'm disabled and on a walker and walking boot. They were OUT of bread, then I paid damn near $20 for the daily nacho $6.99 add chicken $1.69 and a medium tot $3.69 and I got home with my order and there was NO CHICKEN on my nachos and most of my tots were TINY OVERCOOKED which I'm unable to chew so then I tried calling the store to discuss what could be done since I'm a frequent customer and no answer so I left a message 10 days ago with no response or returned call. SO VERY DISAPPOINTED!!! SO EXPENSIVE FOR NOT GETTING WHAT I ORDERED/ORIGINALLY CRAVED. 0 STARS AND LOSS OF A GOOD CUSTOMER. So they gave me a $25 gift certificate for all the B.S. I appreciate this. so I go excited to get a Philly finally. Yesterday Wednesday day before Thanksgiving, made it there 8:30pm THEY HAD ALREADY TAKEN DOWN THE GRILL. WOW. I am very disappointed yet again, this is really RIDICULOUS. ANNOYED &...
Read moreTalk about the worst service I have just ever gotten from you. The gentleman at the window has no customer service no hi did not offer me a bag for my food forgot the mayonnaise packet and just hand them out the window wow really. Acted like he really didn't want to be at work today oh I'm so sorry you're missing out on the Super Bowl.
2-23-22 at 12:30pm I was in there and ordered a large turkey with light lettuce and cheese sandwich I also ordered a large classic steak with horseradish cook in it what I was giving my food I got half of one of my sandwiches and then I was expected to pay for the other half of the sandwich for your guy's a screw up for not listening to me. I have never experienced this much bad customer service in the last 2 weeks that I have been coming in here. Which now coast me more money for two smal then a single large...
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