Cold Stone Creamery — Restaurant in Spokane

We came in last night, it was 10:20pm we are aware that you close at 10:30pm. The floors were wet so we knew they were anxious to close. They seemed very annoyed by us coming in. They literally didn’t say a word other then “order when your ready” and the total of our order that was all they said and they were visibly annoyed. My son asked for a cone 3 times and they still ignored him and put it in a cup. Also I should have taken a pic but my ice cream was so messy that it got all over everything in the bag. Although the ice cream tasted fine the customer service was awful. 4 kids working behind the counter tells me they will be able to clean and get out of there fast o why the need to be rude when customers come in 10mins before close. We ordered 4 ice creams and spent 18$ and felt like we shouldn’t of even came in. Honestly next time we want to get ice cream even though I love the taste of cold stone we will probably go somewhere else. I was the owner of that business I would tell these kids not to even think about cleaning or prepping to close before 1030, it makes customers feel so uncomfortable...

In my own words I’m a bit sad and disappointed. My whole family got great ice cream so I’m happy for them but I got an Oreo shake, the guy making my shake seemed new didn’t know what he was doing and it was like milk not a proper shake so he re did it and it was the same occasion, I did not want to complain again because I genuinely felt bad for the guy and he was trying, kind of. There was a more experienced guy making a shake for another customer and made it really good and I watched as he filled the whip cream to the top on the other customer’s shake the newer guy only poured a little amount of whip cream and just gave it to me. For me paying for ice cream for my whole family with my gift card and me being the only one with a bad order, I almost wanted to cry as I was walking out. However I will say to go here because they did a great job for my family and the more experienced people know how to make shakes. I could make a better shake at home than the one I was given twice. Thanks for reading this and understanding my disappointment for this establishment, if I ever go again I hope this issue...

My family and I stopped by to grab some ice cream this evening at Coldstone at Northpoint. I was very disappointed with how impatient and rude the staff member Cassy was. When we got to the cash register 2 staff members were not done making our ice cream and the employee named "Cassy" was very impatient in ringing up our order. I asked for her to give me a minute prior to giving me our total because we were quickly trying to decide which cake to select to take home. Cassy rudely told her male coworker in what she thought was a volume we could not hear that she could not believe we were getting more stuff and she made a very disgusted face at us. We were in there about 10 minutes and Cassy was so impatient for us to leave. I also want to note we arrived with more than 30 minutes before closing so there was plenty of time to let us take 2 minutes to select a dessert to take with us home at the cash register. Also more people were arriving after us for ice cream as well and Cassy seemed really unhappy to have to serve...