T.J. Maxx — Local services in Spokane

In recent experiences at TJ Maxx, it has become painfully clear that there is a troubling culture within the company regarding the push for credit card sign-ups. Upper management's practice of threatening employees with job insecurity if they don't aggressively promote these cards creates an environment that fosters coercion rather than genuine customer service.

Coercion, defined as the practice of persuading someone to do something by using force or threats, perfectly encapsulates the pressure placed on both employees and customers in this situation. Employees find themselves in a position where they must continue to pester customers about signing up, even after a clear "no" has been expressed. This approach not only undermines the customer's autonomy but also puts employees in an uncomfortable and ethically questionable position.

It’s essential for employees and customers alike to recognize this dynamic and speak up against practices that prioritize corporate profit over respectful interactions. Assertiveness is vital, as it can challenge these coercive tactics and promote a healthier shopping environment where customers feel valued, not pressured. This situation is unjust, and it’s crucial for individuals to advocate for a change, ensuring that shopping experiences align with respect and genuine...

My less than 5 stars is not because i don't love your store because i do. My number one store to go to when i am shopping, especially for myself. Just 4 stars reflects my recent visit. You lost out on my business that day because... EVERY jacket (blazer) i pulled out was so wrinkled i couldn't have possibly corrected that myself. i would've had to add the cost of dry cleaning to the cost, and wasn't willing to do that. i was very disappointed that a simple once over with a steamer could've solved the problem and left me a satisfied customer with the blazer going with me out the door. That same day i had also came in to return a manufactured-defective purse that i got only a week's use of and, again, disappointed to find your policy changed from returning the paid price to my card to giving a gift card to spend instore because, beyond having the receipt, you also now have to have the TJ Maxx tag still on it. i more than likely would've used the money to shop in your store anyway, but it just seems bad customer relations, so am mentioning...

At first glance the store seemed welcoming and fairly priced. I’ve visited this location a few times and the experience is always the same. The employees aren’t very friendly and they don’t welcome you or ask you about your shopping experience. I would understand this if they were busy but on both occasions they definitely were not. The products are another issue. The prices are amazing! Although the products aren’t that great. Some of the products were broken or used and still at full price. Not only that but they didn’t have much variety. Which is okay but it was offsetting because when I visited once during Christmas time they had a lot of great products but then when I visited again just a month later, a huge majority of those products weren’t available. Maybe that’s just a preference but I definitely wouldn’t recommend. Employees aren’t welcoming or friendly and the experience was overall...