Starbucks — Restaurant in Spokane

This location has thee best Starbucks' barista ever!

I forgot her name, but it starts with D (I'll refer her as D on this review).

D realized I went to Starbucks the day before and called by my name. It was so sweet from her. Then I wanted to purchase 4 lemon cakes that tastes as the Venezuelan Panque Once-Once cake. D gently proposed me to add some strawberry topping to one of the cakes to try a different flavor. I consented and she spreaded the topping. D was smiling all the time, despite I arrived the store late night. She was willing to offer a good service and I appreciate her attention to satisfy my customer experience.

No doubt. D didn't give me a 5 but 10 A STARS service! She is great and deserves to be the manager of the store.

I'll stop by more often to the South Hill Starbucks for more coffee while I am in my break. Thank you D for your great service. This review is all for you!

Warm regards, guys!

Summer 2022. I went to the drive thru. Brooklyn was at the window. She was kind and asked me about my plans. We chatted for 2 minutes until she delivered my order. Brooklyn smiled all the time. She was fantastic. My edits of the review is for...

I recently had one of the most disappointing and disheartening experiences at this Starbucks location. When I arrived, my order was prepared carelessly — the food was sloppy and clearly not made with the same standard of care I’ve experienced at other stores. However, what made this situation far worse was the treatment I received as a customer.

As a Black individual, I felt judged from the moment I walked in. Instead of being welcomed with the respect and inclusivity Starbucks claims to value, I was made to feel unwelcome and ultimately asked to leave solely because of the color of my skin. Experiencing that level of discrimination in a place that markets itself as open and inclusive is not only unacceptable but deeply painful.

I am sharing this not just for myself, but for others who may walk into this store expecting kindness and respect. No one should be treated differently because of their race. I hope that Starbucks leadership takes this issue seriously, addresses the culture within this location, and ensures that all customers — regardless of skin color — are treated with dignity...

Typically when I come through here I have a 5 star experience. Until today, when I tried to walk through a car less drive through because I had my puppy and the Starbucks app was down. I was greeted with a dirty look, and spoken too like I’m some Karen who has no regard for policy. The drive through gal told me they can’t have people walk through the drive through. I tried to tell her their app was down, and I didn’t want to leave my dog outside because he’s just a baby, but I was given the same policy response and had the window closed in my face. When I came inside- the entire group of baristas (except the lovely gal who took my order) were shooting me dirty looks. I tried to stay positive. But this interaction was a horrible start to my day. I understand and respect policy, especially if it’s a safety issue- but the delivery didn’t have to feel belittling and nasty. This location is great- but the drive through gal who was working either needs a break, or to find a job that isn’t in...