Waffle House — Restaurant in Spring Lake

My wife and I recently dined at the Waffle House on Brook Lane in Spring Lake, NC. Unfortunately, our experience left much to be desired. The cook spent nearly an hour cleaning the grill, delaying our meal by 30 minutes. The waitress, while doing her best, lacked proper training. When she sought assistance from the cook, he merely handed her a price sheet without providing clear instructions on order writing or pricing. The food was utterly disappointing. The grits were dry and lumpy, the hash browns were overly wet and soaked in butter or oil, and they tasted like dishwasher detergent and cleaning supplies used to scrub the grill. The waffle was undercooked, and the bacon never arrived. In fact, it was the nastiest food I’ve ever encountered at this location, prompting us to leave our meal. To add insult to injury, the interaction at the register was infuriating. When we explained to the new waitress that the bacon was missing, she asked the cook about it. Instead of apologizing and removing it from our bill, the cook responded with a nasty, disrespectful attitude. She even had the audacity to blame the new waitress for the mistake, despite being the one who read the order aloud. As she walked back to the grill, she made snide remarks about my wife and me. I am highly disappointed with the service we received tonight. I sincerely hope that the management addresses this issue promptly by retraining the young waitress and reconsidering...

I have been to this location several times and the service is always horrible. Tonight was no exception but was probably the worst. It wasn't very busy but somehow I didn't have a drink for most of my meal and had to keep asking for things that should have just been done automatically. I ordered coffee which I couldnt stir because i didnt get any utensils until my daughter's waffle arrived. I finished my coffee before my food arrived and asked for more but he said he had to brew some, well 20 minutes later there was still no coffee and none brewing. I had also asked for water but had to ask a second time when I never got it, and that was when he dropped the check off when we weren't even halfway through eating. I also had to ask for jelly at this time because we never got any. What made everything worse was the fact that he made sure he had a drink and fixed himself something to eat. Like, I get it because I used to be a server but take care of your 1 table before you sit down and take a break. It's not like the place was packed, there were a total of 5 tables, including ours, that were occupied and 3 of those left within a few minutes of us arriving. And from what I can tell, we were his only table. The food was fine but It's ridiculous that the service is always terrible here. I don't have high expectations when I go to WH but it would be nice to get basic service...

Im giving this waffle house 4 stars. Not because its great but its better than most of the others. Its waffle house so don't go expecting fine dining. Its like a classic truck driver kind if diner. It was clean and the food was pretty good. The drink was refilled when needed. We got the All-star breakfast with pecan waffles. My eggs were a little on the undercooked side but delicious regardless. The sausage patties were good and my hash browns were scattered smothered and covered and they were good. The waitress cooked the waffle and she went heavy on the pecans, which was excellent. So I was not disappointed in any way. Of course this 4 star is not the same as a 4 star for a fancy restraunt but 4 stars compared to a minority of all other Waffle Houses. The mens bathroom smelled like urine but appeared clean so it might have been the drain. Other than that, no...