Duck Donuts — Restaurant in Spring Township

I ordered online through duck donuts website April 13 my order came out to 53.12 only for them to tell me that they didn’t have anyone in store to deliver them ( not sure why delivery is a option then )that I would have to pick them up or re-order them online through door dash and they would refund me so I did winded up paying 81.59 on door dash never received my 53.12 up to this day July 1 2025 I called the store serval time to speak to a manager or owner but I never got a hold of anyone just that they would let the owner know …I had to contact corporate in order for them to respond to me twice and only on the second time did I finally get a hold of someone May 29 I spoke to the owner or the owners wife Kristen Sabatoni several time she swore her husband sent the refund I showed her my statement from the card from April to now and she has not gotten back to me ….I have no refund and she did say she would refund me the money in cash if it didn’t go through but never did she kept saying my husband sent it …I will never order from here again wasn’t accommodating at all seemed like they could care less that over 100 was spent customer service was horrible all because my kids wanted donuts never again …. I will gladly drive and stick to Krispy Kreme donuts or shady...

On 5/18 went ro Duck donuts as I have gone before to get the breakfast box and got good service but today not so good my order was completely dismissed never prepared and when I asked what happened one one the young ladies there went to make it but she was waiting for donuts so I asked for my money back , another young lady came to the register ask me if I wanted money or back on my card I said money and I also told her I need the name and number of your manager she said I am one of them so I asked her so this is how you handle situations you don’t even apologize her excuse was she didn’t know what happened and I told her but is your job to over see things here then she offered to give me $2 off a dozen but no remorse nor care for what had happened needless to say won’t be returning back there...

First time trying, little crazy when getting there was packed. Expected it kinda. Cool to watch how it’s done. Doughnuts were good , breakfast box sampler. However I was excited for the coffee. Big disappointment. Cold brew $5 and was horrible tasted burnt . Gave it right back to the girl asked her to just dump it. Never asked what was wrong or if I wanted another cup? Just walked away and started making other orders. Felt that was rude, but alot of younger kids making everything. Watched a girl , get doughnut topping all over her arm and wipe it off with the same glove she was using to grab and dip doughnuts into toppings. Kinda gross. You rub your hand all over your skin and toppings and then grab doughnuts to make. Don’t think we...