Pho Olala — Restaurant in Spring Valley

I will not be coming back here anymore thanks to one bad apple.

First of all, the food is delicious and most of the employees here are really nice. However, one of the waiters is quite rude and acts like he does not enjoy working there at all. Before the pandemic, my family and I would eat here and this waiter always seemed to have an attitude. He kind of made us feel uncomfortable, but it wasn't enough to stop us from going back.

I phoned in an order a few weeks ago and I am sure that it was the same waiter with the attitude who picked up the phone. He came off as rude from the exact moment he answered the phone. He had me guessing around the entire menu, because they did not have some meals available. It's fine not to have meals, but he could have at least told me what they do or don't have. Then, he ends the call without even asking for my name. Later, the waiter calls me back to tell me that the food is ready. Before I can clarify that my dad would be picking up the food, he hangs up on me mid-sentence. Shortly after, my dad calls me because they told him that no orders were ever placed. I told him that they just called me telling me that the food was ready. That's when the waiter changed his tune and gave my dad the order.

This waiter is extremely unprofessional and does not belong in the service industry. His behavior has become worse over time and there is no need to come off negatively towards the customers who come to his family's business. Such a shame, because I really did like their food. But it is time to move on. I've had enough of...

I was pleasantly surprised when I received a dm from someone named Duy at Pho Olala. It said to stop by, mention Instagram and receive a free tea. My daughter came down with a bug today so we decided to eat some pho. When we walked in the place is very clean. The atmosphere is very relaxed with instrumental music playing in the background. I ordered garlic edamame with the house special pho. The garlic edamame was the perfect combination, not too garlicky. The soup was unbelievable. The flavors of all the ingredients really went well together. By far one of the best pho soups I have ever had. My daughter, the picky one, chose plain pho. They even brought her soup as plain as she wanted it. This is a small issue we have everywhere we go. We will definitely be back. This is a must try if you are ever in...

First and last time we will be coming in here. Customer service was horrible, the guy taking our order had a very unpleasant attitude and did not appear to be happy working there. While ordering our meal he kept saying “ANYTHING ELSE !?!” in a very rude tone with no empathy. No water was offered. While we were eating, the same guy kept staring for no reason and that was very uncomfortable. The same melanconic sad music was on loop for the whole duration of the meal. I don’t know if it was the saltiness of the meal or the sad music that made me feel lethargic afterwards. The food was ok. If you want to feel good energy and enjoy a meal with great service, please save your money and check out the other Vietnamese...