Pizza Hut — Restaurant in Spring Valley

THE WORST!!! From the first ring of the phone. A gentleman answered the phone and started taking my pickup order. I asked him was he in the store or in the call center and he said he was at the store. Halfway through the order he told me he needed to put me on hold. How about 2 minutes later another lady comes on the phone who speaks very bad English. She asked if she could take my order. I told her that someone else had already started taking my order and she told me he was from the call center. I tried to order 4 pizzas from an ad that I saw which said one large one-topping pizza $9.99. she told me they don't have that special. I told her I'm sitting here on my phone looking at it. She refused to honor that and she told me about other specials for medium pizzas. I ordered four medium pizzas and told her someone would come and pick it up at 10:45 a.m. and they would pay for it. I asked her if she can have paper plates and napkins for 14 people and she said no problem. Because she said this location doesn't deliver to the gun range where I was serving I had my wife drive all the way from Escondido to pick up the pizza, approximately 40 miles each way. She arrived to pick up the pizza and the ladies told her that she didn't have any paper plates or napkins there for my wife had to stop at the store and purchase napkins and paper plates. Because of this the pizzas are now cold. This is the short version but bottom line is this location offers zero customer service. You shouldn't be advertising something that you don't have. Whether you've discontinued and add or not is not the customer's responsibility. It's your responsibility as a merchant. And to tell a customer it's no problem to supply paper towels and plates and then not have them is also unacceptable. I called to speak to a manager in the store and I was placed on hold for 15 minutes. So I decided to put my thoughts on your review. I'm still going to contact the store manager because I want my money refunded for the cold pizza. What you offer is a poor excuse for customer service. No one at your store has the slightest idea what customer...

I ordered 4 pizzas, boneless wing and dipping sauces. The delivery driver forgot 2 of the pizzas. I called the store and informed them of the issue. I explained that this was the 4th time in 2 months that my order had been wrong. They had forgotten items multiple times and one time the forgot all the toppings on a pizza. I requested a credit and my missing items be delivered. The manager I spoke to gave me a $50 credit and informed me that it would be valid for 30 days. I called the store to order dinner tonight and they were unable to find my credit and stated that they couldn't find an order from December. The last order they show was from September. My bank statement shows a payment to Pizza Hut on the day in question. Needless to say I am disappointed with the service I have received from the store. Customer service is not what it used to be. I may not be that important to the corporate world but it angers me that they would just not care about a customer that spend HUNDREDS of dollars in their store...

Service was okay, but the pizza took too long to be ready. They told me it would be twenty minutes, and forty minutes later it still wasn't ready. I had to go up there and ask for it. When I did, the guy working there told me two more minutes. After realizing the pizza had been ready a while ago, he said "oh I called you already", well he must have whispered it because I was sitting in front of the register the whole time. He never called me. What happened was that he had just forgotten about my order and I wasn't the only one there still waiting on their order. After waiting so long our pizza and bread sick's were cold and hard. I do not recommend this particular pizza hut. Go to little Cesar's across the street instead because at...