Chipotle Mexican Grill — Restaurant in Spring

5/20/2025 So my suspicion was confirmed several times over. I have been coming here several times to test my theory about food portions. The servers, which are usually the same ladies, will give larger portions based on some random reasons. The person after me gets 2 scoops of meat and cheese. Spoke to her in Spanish. At the end his portion is almost twice as mine. I think if they like you, they give you more; if they don’t, you get significantly less. If you speak Spanish to them, you get more. This was observed on every occasion. Of course they never smile and always appear mad, unless you speak to them in Spanish. Like Starbucks, Chipotle will need a new CEO, otherwise, all it takes is a competitor before people leave them.

4/28/25 Go to the one louetta and i45, better!

4/17/25 Give it another try and this time observing the portion of other customers. It seems the staff give larger portions to some people and smaller to others. The difference was very noticeable. Sad sad.

The ever shrinking burrito bowl. It is real, the portion size is shrinking every year. I’ve heard of an experiment a guy did in New York City about this last year. Chipotle continues to deny, but I think their day is a numbered. This location, probably the worst in terms of portion size. But I have noticed in general, the portion size has decreased over the years. Specifically, this location has an OK service, the staff is polite, but not as helpful. The atmosphere is typical small fast food place. The parking is difficult to find during lunchtime and dinner time. The food quality is good as expected from Chipotle. It won’t be long before the CMG...

Ordered 2 of their chips and dips packs (each is purported to serve 10-15 people), one with queso and one with guac. Had it delivered because I was hosting a surprise bday party. This cost $86.40 plus a $25 delivery fee (and tax/tip/etc).

After delivery (which was on time) I discovered that there was no guac in the order, and I only received a single portion of queso. When I tried to call the store to resolve this, I found that you can't actually reach the store, and you instead get forwarded to an automated service, which I did not have time to deal with because the party was starting and the guest of honor was nearly there.

Additionally, the amount of chips in each order was about twice as much as you'd get in a single order in-store. Certainly not enough to feed 10-15 people (or 20-30 for two orders).

I'm very dissatisfied with the accuracy of my order, the quantity of food (chips and dip - I paid for two and only received one), and the complaint/comment process. I've since spent an hour trying to submit a complaint on Chipotle's website, but their comment/complaint system confirmation number format does not match the one I received in my order confirmation.

I would not recommend getting catering delivered...

Order for pick up at this location. My order was placed at 4:00 pm, it was supposed to be ready at 4:20 pm and it's 4:45 pm and my order was just given to me. The restaurant was empty. They didn't have any more to go orders at the pick-up counter. I'm not sure why you would have a customer waiting so long for their order. When I arrived, I went to the pick up counter, my order was not there, I proceeded to the cashier, I kindly ask them if they had a to go order for me and the manager just gave me a look and didn't even greet me, the cashier looked like she didn't like working there, the server at the counter said he was just going to start my order 😅... anyway, I waited. Just to come home after a long day at work to the pictures attached. 📸 What's going on here? Not even more than 4 pieces of meet per taco, and it's burned. I love Chipotle! But never coming to this location ever again... Worst customer service ever. Manager look more concern to take pictures on her tablet than to greet customers with a kind smile and a "We will be with you shortly or we are currently working on your order, would you like a cup of water while you...