Courtyard by Marriott Houston City Place — Hotel in Spring

I stay at Marriott on a regular basis, it is my first choice of hotels but normally stay at Residence inn or higher property. I had 3 other colleagues staying at Courtyard and I renting vehicle so decided to stay where they stayed. From my first 30 minutes in my room, my internet on my phone wouldn't work and I asked to be moved to higher floor was advised hotel was full. I understand, so I asked to be moved the next day, was told to check with desk in the am. I packed my stuff in my suitcase and inquired on my way out Tuesday am, was told no problem we will move you. I got back Tuesday night, hadn't been moved. You can't tell me no one checked out during that day. So I did the same Wednesday am, Wednesday night when I got back was told it was too late to move me, it was 9.30pm. When I asked why I wasn't moved during the day as agreed to, no response. Line up in hotel for "complimentary" breakfast with a coupon on Tuesday was 20 people long. So I gave my colleague coupon asked him to get me large black coffee and got a small coffee, that is all they could provide with coupon. I had no food, really it is price of cup of coffee vs. breakfast sandwich? No rationale here. At most Marriott properties there is coffee available 24 hours a day on self serve. Not here. I have my own travel cup for this very reason. Wednesday am the lady working breakfast had some help, and I got large coffee and apology for previous day. Thursday line up was all the way across the lobby, we skipped hotel and got coffee at the office. The walls ceiling are very thin, and the person above me got up at 3.30am until he checked out on Thursday so if he was up, you could hear his/her every move, loud enough you couldn't sleep thru it. Email to hotel Manager,...

We have stayed here in previous years with few issues, but not this time.

The bed was supposed to be a king, but it wasvery short. We reserved a room with a tub, but had to go downstairs and get the room switched (which the very nice woman at the front desk had difficulty doing). Switched us to a handicap room (where the short bed is), and we went to eat. Came back and the room keys wouldn't open the door. Went downstairs 3 times before they determined that the lock on the door had a dead battery. She couldnt get ahold of maintenance (they wouldn't answer), so she had to call her manager, who, after a long period of time, gave her instructions on how to open our door just once (she also tried to go in through the adjoining room, but the door was locked). My fiance was in pain and needed to rest,, but we couldn't get in the room.. it took about an hour. We were told we wouldn't be able to leave the room again until maintenance came in the morning to fix. She offered to change the room, but couldn't guarantee the room would have a tub (which we need for my fiance to soak in because back and neck surgeries). Maintenance came around 9:40 am. Then I had to go downstairs to get keys because they took ours the night before so we had no way to get back in our room if we left. The guy at the front desk was not very nice.. barely acknowledged me (wouldn't even make eye contact or look at me) but gave me the keys after asking for the second one again--he only spoke 4 words-- "room number" and "last name". The bed was very uncomfortable, also (short, and my fiance is 6'1", and has had multiple back surgeries, but also it was too firm). We stayed 2 nights, but I don't think we will return to...

I stayed here for a work training nearby for HPE Enterprise location for Aruba Atmosphere event. I'm giving this hotel 2 stars because of the service was not great. First thing that happened I requested in the notes to reserve a room on the first floor. Mind you I booked this hotel 30-60 days way in advance. When I confirmed my check-in the day of my arrival I saw that they put me on the 4th floor also for 2 queen double beds which I was supposed to be in a king suite room. I spoke to someone name of Angela and She told me it wasn't a problem and they would move me to the first floor.

Once my arrival the gentleman at the front desk had no idea what I was talking about and I still was booked for a room on the 4th floor, he had to call his Supervisor to switch me to another room then I found out it was a handicap room where there was no mention of that either. I'm a Marriot rewards member and feel like no one pays attention to the small details and something always happens it's not like I asked for a room upgrade just like to be on the first floor for ease of access since I always have work equipment with me during my business travels.

Another incident that happened the gentleman told me breakfast is complimentary if your with a company (I found out this isn't true unless you booked it with your company's travel site). There was different times I needed to ask a question, but no one is ever at the front desk you have to wait awhile for anyone to assist you. This experience made me not want to book a Marriot hotel again. I don't recommend staying here, there is a lot of other better options...