El Serrano — Restaurant in Springettsbury Township

This was the first time we tried this restaurant. We had several people tell us how great the food was here so we decided to give it a try. From the beginning, we were disappointed. The person at the front who greeted us couldn’t be bothered to ask us how many people were in our group, instead, he just gestured with his fingers one or two. And he looked annoyed by us coming in. the service was good until we placed our order. After that, we did not see our server until our food came out after a very long time. The food was very bland and just OK. My wife’s dish, Lomito, had very little seasoning. The bean and egg stuff that came with it was not very good. My dish, pollo fundido, was basically just a grilled chicken breast with some cheese wrapped up in a tortilla, and some kind of white sauce was on the top. It came with rice and beans that were not very flavorful. Also, we never saw our server after that. We had to ask another member of the staff to find our server. I felt that it was expensive for the type of food that we received. Overall, we are not going to return here. And my wife, who is Peruvian, was very dissatisfied and felt that this restaurant does not best represent...

MID. Totally middle of the road. Edible, but not enjoyable. Our waitress MADE us wait forever, she INSISTED on waiting for 1 person from our party to come off of a phone call outside before she would give us the "it's your 1st time here and this is how we do it" speech (we insisted that 7 of us not wait for 1 and we would clue him in upon his arrival). We sat in an almost empty restaurant at 3pm waiting for her to take drink orders, but then waited another 30 minutes for those drinks (2 were forgotten). Another 20 minutes before she returned to take the orders. When we asked for the offering of chips and salsa (which is the FIRST line on the top of their menu) we were told that once all of the orders were placed we would be allowed our chips. Our waitress who was not busy with other tables seemed EXTREMELY overwhelmed with work and underwhelmed with our presence. We waited AGAIN for almost an hour for our disappointing food to arrive. When the bill was dropped she mentioned briefly that there were staff call outs and they were short staffed... But this seemed more like a "tip grab apology" than a sincere explanation. 10/10 would...

This particular location of El Serrano seems to have gone downhill in recent times. We've eaten here MANY times in the past 10 years so I do know what they're capable of.

I ordered an appetizer of Yucca for $7 ...and was provided only 5 small pieces! ... I asked the lead server if that was the normal amount and was given a very disinterested and uncaring response of "yes"... the lead server's attitude in general was just not very welcoming or receptive, instead she just seemed irritated.

The other food dishes we ordered were "OK" ...quantity though for these other items was less than in the past...just overall a very underwhelming experience on this particular occasion at El...