Tropical Smoothie Cafe — Restaurant in Springfield Township

This has happened to us on three different occasions:

My husband and I workout early mornings. We place an order for pick up sometime around 6:50 am with the hopes that it’s ready by 7:15/7:20 … because the store is SUPPOSED to be open at 7:00.

We sit and wait for 10, 20, 30 minutes—no one comes in to open up or preprep anything. Sometimes they walk in right at 7:00 am, sometimes they aren’t there until well around 8:00 am. It’s frustrating! When I worked in the restaurant industry, (unfortunately), we always had to be up and ready in the store before opening.

This store does not do so. I place orders online, and then I can’t get them in time before I leave for work because no one is in there to make them. And for the record, I still haven’t been reimbursed for an order that was never fulfilled.

Please consider changing your hours if 7:00 is too early, because the service is decent! The commitment to the early morning schedule…...

I will never spend my money at this establishment again!!!! Unprofessional and extremely disrespectful. I had ordered my smoothie before six other customers. As I was sitting there I noticed all the customers after me were receiving their orders before me. All six to be exact and mine still wasn’t ready making me 10 minutes late to work because when demanded a refund the nasty manager couldn’t even work the system to refund me which took an extra 5 min and I still didn’t get my smoothie. Horrible service I will not be back to this location and I suggest you all...

Ohhh I loved this place 💗 everyone is so friendly especially girlies they always have smile on their face and always help me with orders. But today what I witnessed wasn’t nice coz this guy(idk if he is a owner or manager) start yelling at this employee for no reason and mind you he was so loud that we customers started looking at each other like what’s going on….so please be nice to them ✨ other then that this will be my forever go place after gym...