Dunkin' — Restaurant in Springfield

The staff were very rude and my order wasn't even started yet when I got there and I was picking up a door dash delivery for a customer.. so I had to wait 4 mins until someone even came to the counter to wait on me.. then I had to wait another 7 mins for the food and drinks to be ready.. mind you I accepted the delivery about 15 mins prior and I'm sure the customer ordered it before that.. also when I asked for a receipt (because door dash was requiring me to do a pick of receipt in order to accept the food) the girl rolled her eyes at me snatched the bag away and then proceeded to talk smack to the other worker because the receipt was in the bag and she had to open it and re bag it so I could have receipt.. common sense is if it is a pickup for a delivery you should have the receipt showing.. it has the order number and door dash codes on it.. his would I have even known it was my pick up if it had been made before I got there like it should ga be been? If u don't like ur job then quit and find a new one... and if u having a hard day, please don't take it out on customers... u are going to lose business for ur employer and u also lose out on ur tips.. I kno I will never top a rude person.. u shoe respect and are courteous to me.. u get a good tip and I will come back because I will remember that you...

Two days in a row we ordered from this establishment. And both days we were sent orders entirely incorrect. Does anyone read the description or do they just hand out whatever they want to give you. I ordered a medium ice coffee 5 mochas 3 sugars and 4 creams and my daughter a large frozen coffee. What we received is two black ice coffees. REALLY! The day before two ice coffee made exactly the same one large and one medium. Again they sent two black ice coffee. Then you call and noone answers the phone throughout the day. Terrible service....

⭐️⭐️⭐️⭐️⭐️ My Go-To Dunkin’!

I absolutely love this Dunkin'! The staff is super friendly and fast, even during the morning rush. My order is always made just right — whether it's a fresh cup of coffee, a classic glazed donut, or my favorite bacon, egg & cheese on a a plain donut. The place is clean, well-stocked, and has that welcoming vibe that makes you want to come back.

They really know how to keep their regulars happy while treating new customers with the same warmth. Big shoutout to the team for always starting my day off right —...