Fazoli's — Restaurant in Springfield

Yum...delicious...friendly...yum.....delicious.....semi serve u and they clean up table ...so I learned...when paying at the counter like fast food...do not let that fool u.. .ur asked if u wanna tip if u run the card......u should tip...I didn't know that they do all they do until they were doing bc it was my first time eating inside..and no one informed me ever wjen speaking g about this place so ...I said no on the tip thinking my name gets called I go grab it blah blah blah...wrong......leave a tip of asked in the beginning . Because the sweetest woman helped me...ALOT....and then the sweetest teenage boy came and brought me my food...very mature and kindly and then ...grates fresh parm kn my food...very well...and served me...and helped me with questions and then ...the next teenager boy came and vwas very attentive to whether I needed more breads ticks or anything I wanted if I wanted it reallt...hen they clear ur dishes and clean ur table get u to go things...u name it..and all with smiles and friendly positive attitudes... Like...the place was way good....the food was A+++. The service was A++++. There's two places in town killing it for food and service and staff....two......and I been to alot of the places...and two....alone...are impressive on all points..and should be recognized..bc it clearly shows good leadership and management wjen all the infinity stones are collected and are shining..

#1....fazolies on glenstone Ave #2...Hardee's on glenstone ave..

They are the best two spots in town for all around winning...food is always good and always right..and if not is fixed and done quickly kindly and with a smile... The staffs are...class acts...top notch..good picks... The places are clean clean clean. The parking lots are clean . The system is running like a smooth machine...

Good management ..happy staffs...great system great service...... Thy deserve recognition bc it ain't an easy task to pull off what thy are pulling off in this town ...and all he other places are well provingthat... So...good job fazolies and Hardee's on glenstone.. Good job management..it's a tough job and ur doing it...

First impression would have been a 1 star but after getting to watch and eat my food I'll give it 4 stars.

So I came in for lunch just after the Sunday church rush. When I walked in I saw at least half the dining area was still seated and at least half a dozen tables that had not been cleared.

I ordered my food, went to find a seat and found a small table for 2 so I did not have to take a large table. As I go to get my drink i see they have changed over to Pepsi products and no Pibb Extra!! Pibb Extra is one of the deciding factors to eating at Fazolis. And to make matters worse the Dr Pepper was going out so it was foamy and full of air. Now as I go to get napkins and silverware I find only spoons and plastic take out utensils available. When I went to the front and asked I told plastic was out there and not real silverware was clean. Little bit aggravating to go inside and not have real silverware.

So enough of the negative, on to the positive. They did go check for some clean silverware and found enough to put out. So I was able to start eating my salad before my meal was brought out. After a short wait my food arrived hot and fresh with a couple of breadsticks. As I at my food I noticed 3 people really working hard to get tables cleared and of course I didn't get any of their names. But those 3 guys were not table bussers; 1 took my order, 1 brought food out to tables and 1 worked the drive thru. In not time they had all the tables cleared and even offered more breadsticks.

As aggravated as I could have been for the inconveniences I got to see some guys work really hard to make up for the lack of staff and some staff that was not matching the same effort as these 3. I'm definitely glad to see the seating open even with the...

Hmm... Well, after having eaten in the majority of restaurants in town, I finally got asked to visit Fazoli's with some friends. Right out of the gate, the first hit to their credit was that about every third/fourth table was filthy. There was food on the floor in the main dining area and the entire floor looked as though it hadn't been touched all day! I mean, I realize that these places get busy and that you don't always have time to be right on top of every mess, but seriously.. The place was trashed. On top of this, there was at least 4 people on the front line and at least that many more in the back and a couple doing drive through! Nine or ten people and no one is on DINING ROOM? Not a great first impression. The food took almost 30 minutes and was "ok" at best. I had Parmesan Chicken with spaghetti and the chicken was very overcooked and the spaghetti was bland and boring. The garden salad was pretty good and the breadsticks were the highlight of the meal(that's pretty sad for an italian restaurant tbh) I am going to have to go back and try again with a completely different order before I make a final judgement on this specific location, but as of now it's a two star waste of time. Not a place I personally would recommend, but it deserves a second chance. Who knows, maybe the next time will be much better! Pros: nice people/well set up/nice looking interior Cons: quite expensive/slow/not clean to restaurant standards/food is...